.
Uma proposta de melhoria da caracterização e descrição da velocidade a que muda o ambiente em que uma empresa está inserida. Os autores definem várias dimensões:
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BTW, "Why great business models trump great technology"
"a desire of many people to shop differently — in pleasant family-friendly contexts that enable low-key, face-to-face interactions with merchants. A parallel trend is the rise of the food truck movement. In research we conducted earlier this year on the future of commerce, we found that people gravitate towards these kinds of "pop-up" vendor experiences because of the more personal qualities they provide — getting to know the vendor, suggestions for making the most of a purchase, or even just a certain quirkiness. In other words, these are fundamentally more human retail experiences."Uma espécie de polarização do mercado: o online sem interacção humana e o retalho físico mas com uma aposta na experiência. Não creio que o futuro do retalho físico passe por isto:
"Para o responsável, “os salários baixos são uma inevitabilidade”, afiançando que o problema é dos portugueses porque ainda não se convenceram que este é o País que temos e que têm de trabalhar com os salários que há”."Não tenho a veleidade de obrigar quem quer que seja a seguir um caminho alternativo, acredito sim, que as lojas não vão conseguir sobreviver no embate com o online se forem para uma guerra frontal com as mesmas armas.
"As we, get deeper into the 2010s, the most successful companies in every industry in the United States - from food to fashion - are ditching mass production in favor of customization. This shift is so enormous and all-encompassing that it ultimately promises to define the coming decades as powerfully as the Industrial Revolution defined the 19th and 20th centuries. It is 2012, and we are at the beginning of the 21st century's Custom Revolution.Esta "Custom Nation" não é mais do que uma designação alternativa para o que apelido aqui de Mongo.
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America is becoming a nation of customizers. And the one new rule for successful businesses across the country is simple: Customize for your clients. ... Customization is completely changing the way we do business,
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In the 20th century, conventional wisdom was that customization was a bad business model for anything, except a small niche seller because it was expensive and slow. But that was so last century. Today, forget everything you thought you knew about customizing.
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Companies with completely custom business models are popping up everywhere and breaking \that used to be thought of as a glass ceiling for customizers: the billion-dollar mark.
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For would-be entrepreneurs, the custom business model is the new gold rush.
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"Customization isn't just a trend," I said. "It's the new way Americans are going to do business. It's the new mass production. By the year 2040, everything we consume - food, clothing, cars, advertisements, trips abroad - will be customized to meet our exact desires. Everything. I'm willing to put money on it."
"Strategy works because people want to align their decisions with others when uncertainty is large.
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An uninformed strategy promotes an internal alignment at the cost of a considerable loss of external alignment
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Without any strategy, the organization does relatively well on external alignment, but no better than random on internal alignment. With the optimal strategy bet, things switch to the other extreme: the organization does well on internal alignment, but no better than random or external alignment.
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Uncertainty drives the need for strategy: (Moi ici: E o que é que tem crescido os últimos tempos?) absent uncertainty, everyone knows the optimal decisions so that there seems to be no role for strategy.
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Uncertainty makes it hard to choose the right decision, but because uncertainty makes it hard to anticipate others and thus to align with their actions.
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Uncertainty makes strategy valuable, but only when combined with a high level of interaction, which shows that the relevant effect of initial/public uncertainty is not to make it hard to find the correct decision but to make it hard to predict what others will do and thus to coordinate with them
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The role of strategy is then to create common knowledge of the optimal action, which then becomes a focal point for more responsive coordination.
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Strategy can help to create change by creating common knowledge of an alternative optimum."
"1. Depend on no one.
Success will elude you until you realize that no one is the cause of your problems and no one can ensure you will achieve your goals. Your destiny is up to you and no one else.
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2. Assume the economy will not improve.
Be on full alert DEFCON 3 and do not take anything, especially the security of your job, for granted. You need to make yourself so valuable to your employer that there is no way the company could consider firing you. The new economy demands a shift to an entrepreneurial mindset that goes beyond the scope of work in your job description.
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4. Be bright.
The future is brilliant for those who are positive. Be the most optimistic person in the game, and that will separate you from others more than anything else."
"Let's say you create tiers of functionality. The "good" offering might include basic functionality of the product through a software solution; "better" might contain the software solution, plus an online option; "best" might be a customized SaaS solution that integrates with your back-end CRM.
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Now when Procurement says, "You've got to sharpen your pencil and drop your price by 30%," your answer can be, "No problem. We can certainly drop the price by 30%, but we're going to have to take the customized SaaS solution out of the bundle to meet that price."
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If Procurement agrees to your proposition, you'll know the extra wasn't really needed in the first place. So be it. You've reduced your company's cost-to-serve."
"In fact, their organization is producing precisely the results it is designed to produce.Como costumo dizer: Não há acasos!!!
So is yours.
So is your community, your family, your government, your country.
Because . . . the design determines the results.
So snap out of it!
Stop fighting the existing reality.
Stop trying to change the people.
If you don't like the results, change the design."
"The sad reality is that the people do pay attention to economists and their models. Although it’s true that the tools used by economists to analyze business firms are too abstract and speculative to offer any useful guidance to entrepreneurs and managers, this doesn’t prevent them being used, with devastating negative effect in the real world."Depois, Steve Denning pega na argumentação de Krugman e desmonta-a com números.
"Ironically, the deeper cause of these problems may lie with the economic work of Coase himself, whose writings form the basis of the current economic theory of the firm. Firms exist, Coase wrote, because they reduce transaction costs. This theory won Coase the Nobel Prize in economics. It has contributed to the continuing focus in business on cost-cutting and efficiency, while short-changing the ever more pressing need today to add value for customers. Far from being irrelevant to business, as Coase argues in HBR, economic theories play a key role in creating the intellectual foundation for it.
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What we need now is a new economic theory of the firm that includes an appropriate emphasis on adding value for customers, not just on efficiency and cutting costs. If Professor Krugman were to turn his attention to that, with some serious economic analysis, instead of merely berating corporations as “bandits”, he could well deserve a second Nobel Prize."
"In 1997, the UK Confederation of British Industry (CBI) produced a report titled Fit for the Future (Confederation of British Industry, 1997). This report was targeted at UK manufacturing and it claimed that an additional £60 billion a year could be added to the UK gross domestic product if manufacturing performance was raised to US manufacturing performance levels. The report stressed the need for UK improvement programmes based on cost-cutting, efficiency gains and better product lead-times and quality. As a consequence of the popularity of this report, the concept of being "fit" was synonymous with being world-class."E a minha mente começou logo a divagar...
"even a strategy “bet” - when the strategist chooses a direction despite not knowing the optimal decisions – can create value by generating a focal point, which improves alignment, though on a potential suboptimal course of action. (Moi ici: Um ponto a merecer reflexão... o poder do alinhamento interno. Como diria Weick, "any map will do")
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The value of a strategy increases when there is more initial or public uncertainty, with uncertainty being a complement to the degree of interaction. (Moi ici: E como são os tempos que vivemos? Vivemos em tempos de mais ou menos incerteza?)
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Uncertainty makes it difficult to predict what others will do and thus to align with their actions.
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Choices and decisions (that make up the strategy) “guide” (towards an objective) is obviously implicit in the idea of “strategy as plan”.
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The value of developing a strategy is higher when there are stronger interactions among the decisions, when eventual confidence about the interactions is higher, and when decisions are more difficult to reverse.
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Absent interactions there is no gain from aligning decisions and thus no gain from an overall “strategy” to guide decisions. A business that is all about getting a few decisions correct, with no interactions, gains little from strategy. This ties back to the idea that the key role of strategy is to generate consistency across decisions, both over time and across functions, and confirms the central role of interactions in strategy as suggested by the management literature.
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Strategy – its key role is always to generate a pattern. Strategy only matters when there should be a pattern in the decisions and strategy makes sure that that pattern is realized.
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The value of strategy increases when there is a proportional increase in the importance of all interactions, the value of strategy does not increase with the importance of one individual decision by itself."
"Segundo as contas feitas pelo Instituto dos Vinhos do Douro e do Porto (IVDP), com base no total anual móvel (últimos 12 meses) em Novembro, foram comercializadas para o exterior quase oito milhões de caixas de vinho do Porto (equivalente a 95,9 milhões de garrafas). A subida de 0,9% do preço médio fez o volume de negócios subir para 308,7 milhões de euros, mais 1% do que no período homólogo (305,6 milhões de euros).Pensando à francesa e apostando no mercado do luxo, há um mundo de oportunidades por co-criar.
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Realçando o crescimento do preço médio, o presidente do IVDP, Manuel de Novaes Cabral, considerou "muito positivo" o nível de vendas dos vinhos da Região Demarcada do Douro, frisando em comunicado que isto aconteceu "num ano em que se acentuou o cenário negativo em termos económicos", incluindo em alguns dos "principais mercados" de destino destes produtos, na Europa."
"A ‘troika’ tem uma visão míope. Para eles, a questão resolve-se sobretudo com a redução dos custos do trabalho."Não é só a troika, basta pesquisar o que escrevemos ao longo dos anos sobre o grupo a que nos habituamos a chamar de tríade. Por exemplo, quando uma voz defende a saída do euro como a medida que ajudará a salvar a economia portuguesa, qual o modelo mental que está por detrás dessa proposta?
"Tudo tem o seu tempo determinado, e há tempo para todo o propósito debaixo do céu.Tudo muda...
Há tempo de nascer, e tempo de morrer; tempo de plantar, e tempo de arrancar o que se plantou;
Tempo de matar, e tempo de curar; tempo de derrubar, e tempo de edificar;
Tempo de chorar, e tempo de rir; tempo de gemer, e tempo de dançar;
Tempo de espalhar pedras, e tempo de ajuntar pedras; tempo de abraçar, e tempo de afastar-se de abraçar;
Tempo de buscar, e tempo de perder; tempo de guardar, e tempo de lançar fora;
Tempo de rasgar, e tempo de coser; tempo de estar calado, e tempo de falar;
Tempo de amar, e tempo de odiar; tempo de guerra, e tempo de paz."
Eclesiastes 3:1-8
"An organization "lacks a strategy" when the organization takes a number of actions that may each make sense on their own but that do not make sense togetherLeio isto e penso que é esta falta de interacção e de irreversibilidade que torna frágeis estas abordagens low-cost "Petrolífera de Sousa Cintra quer passar a rede low-cost" e "Ginásios low-cost".
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Strategy, like a plan, ensures that all actions fit together
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Strategy is a plan. As a plan, the purpose of strategy is to guide future choices, actions, and decisions towards some objective.
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But not a detailed plan of action or a comprehensive set of choices and decisions; it is a plan of action boiled down to its most essential choices and decisions.
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Strategy as the "smallest set of - intended or actual - choices and decisions sufficient to guide all other choices and decisions sufficient to guide all other choices and decisions.
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Strategy provides each decision maker with just enough of the full picture to ensure consistency.
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Strategy generates endogenously a hierarchy of decisions, with more strategic decisions guiding subordinate decisions.
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Important decisions are more strategic not just because they affect performance more but because they will be decided on their own terms so that other decisions will need to adjust to them and will thus be guided by them.
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more central decisions - in a network sense - are more strategic because they affect, and guide more other decisions through interactions.
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interaction is necessary for strategy to have value and irreversibility increases its value, with interaction and irreversibility being complements...
irreversibility per se does not make the decision strategic
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the fundamental effect of a strategy: create alignment across decisions, but at the cost of compromising some decisions on a standalone basis."
"In June Nokia announced its latest round of job cuts - 10,000 people will be made unemployed globally. Of those, 3,700 jobs are in Finland, which is around 40% of Nokia's Finnish workforce.Dá que pensar... como uma espécie de Golias incapaz de lidar com a realidade, a desfazer-se numa multidão de Davids a tentarem aproveitar essa mesma realidade com a principal arma de David, um mapa mental diferente.
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Last April the company began a programme to help highly skilled departing employees set up their own start-ups, offering financial help and training. So far, 220 start-ups have been launched in Finland by former Nokia staff."
"In 2000, it [Nokia] accounted for 4% of the country's GDP but in 2011 it had dropped to 0.5%."
"Another problem that gets in the way of profitable pricing is your costing system. It tends to average costs over multiple products and allocates fixed costs to products in a way that can actually cause your most profitable products to be vulnerable to competition. When the competitors attack, they will almost always use price, and when you look at your costing sheets, you think the competitor is selling below their cost. But, in fact, the competitor is just smarter at using price to leverage their assets."Este trecho de Holden, retirado de "Pricing with Confidence", pode ser uma forma simples de explicar casos como este:
"Em Valência, Espanha, um padeiro fez o que muitos chamam de milagre do pão. Pepe Navarro vende baguetes a 20 cêntimos e todos os dias quatro mil pessoas não perdem a oportunidade de poupar algum dinheiro.Trecho retirado de "O milagre do pão a 20 cêntimos"
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Em Valência, Espanha, um padeiro fez o que muitos chamam de milagre do pão. Pepe Navarro vende baguetes a 20 cêntimos e todos os dias quatro mil pessoas não perdem a oportunidade de poupar algum dinheiro.
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Na padaria de Pepe Navarro o pão custa uma quarta parte do que custa nas outras padarias, mesmo nas grandes superficies o preço é o dobro.
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Mas em Valência nem todos aplaudem a iniciativa de Pepe Navarro: um padeiro, filho de padeiro que iniciou em Setembro o que muitos apelidam já de o milagre do pão.
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Na cidade, a concorrência sublinha que é impossível produzir pão a este preço, 20 cêntimos por baguete, e que o resultado vai ser o encerramento de muitas padarias por concorrência desleal."
"The United States is the home of marketing - that’s what all the textbooks say. The US is where Coca-Cola was invented, where TV commercials were first seen, and where modern detergents first promised whiter whites....
France, on the other hand, is the country of medieval farmhouses, of foie gras and of four hundred cheeses. Few would think of France as the home of cutting-edge marketing. But perhaps the world’s marketers ought to look more closely at France."
"And wonder why so many New Yorkers insist on drinking French mineral water.Pensar em francês é pensar o marketing para produtos únicos, de forma diferente da tradição do marketing para produtos da produção em massa, sem alma, sem pátria, um pouco o que por vezes parece um vómito industrial.
Or why the kind of Tokyo woman who would never buy a foreign food or electrical item always seems to carry a $2000 French handbag.
Or why hard-nosed Chinese businessmen celebrate deals with fine French wines and cognac.
French marketing is very different to American marketing – but it is often more effective. In the cut-throat world of the 21st Century, every marketer needs to understand it."
"‘This isn’t a brand’ say Anglo-Saxon marketers studying the label of a bottle of St. Emilion.Gosto sobretudo desta parte:
‘It’s a vineyard.’
They just don’t get it.
The best French brands are so authentic, they don’t look like brands.
And because they don’t look like brands, people prefer them and pay a premium for them."
"In America, a premium brand is one that costs ten percent more than an average brand. Luxury means a little gold on the label. No one likes to produce something that is way out of the reach of the ordinary American. There is something very ‘of the people and for the people’ about American marketing. And indeed the biggest successes of American marketing have been mass marketing:" (Moi ici: Talvez por isto não exista a tal massa crítica de consumidores exigentes e requintados que refiro em "Acerca da paciência estratégica")...
"A sense of populism has never hindered French marketers. Puritan roots and guilt don’t prevent them from behaving in unashamedly elitist ways and producing items that no ordinary person will ever be able to afford.Sim, talvez o marketing tradicional tenha de dar lugar a um outro tipo de marketing sobre clientes que procuram não a massa, mas a individualidade, mas a diferenciação.
A perfume for $1,000?
Voilà Madame!
A Hermès Birkin bag for $15,000?
No problem.
It doesn’t mix well with egalité and fraternité. But it does lead to high margin, sustainable brands. And rich, rich brand values. And hugely committed consumers."
"French marketers are not so focussed on rational promises. They are more interested in the higher margins available by selling dreams."
"It is widely believed that restructuring has boosted productivity by displacing low-skilled workers and creating jobs for the high skilled."Mas, e como isto é profundo:"In essence, creative destruction means that low productivity plants are displaced by high productivity plants." Por favor voltar a trás e reler esta última afirmação.
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"Lovaglia’s Law: The more important the outcome of a decision, the more people will resist using evidence to make it."
"If an organisation is too stable it can ossify, but if it is too unstable it can disintegrate. Successful organisations work between these two conditions or states, in what Stacey called ‘the chaos zone’."
"If the customer doesn't care about the price, then the retailer shouldn't care about the cost,"
“It's not enough that we do our best; sometimes we have to do what's required”.
"Das Leben, das uns gegeben ist, ist uns nicht als etwas Fertiges gegeben, sondern wir müssen es uns gestalten, und zwar jeder sein eigenes."
"Eine Regierung, die nichts wert ist, kostet am meisten."
"Forget trying to persuade them; light their pants on fire."
"O futuro é o que importa. O futuro é a base do significado, é de onde vem o projecto que alguém tem para si próprio"
"The single biggest problem in communication is the illusion that it has taken place."
“It is not the strongest of the species that survives, nor the most intelligent; it is the one that is most adaptable to change.”
"o Marketing só existe a partir do pensamento estratégico, caso contrário "não resulta""
"It is difficult to get a man to understand something, when his salary depends upon his not understanding it"
"Perder diversidade é como arrancar páginas de um livro. Quantas páginas poderemos arrancar até deixar de compreender o enredo?"
The great enemy of the truth is very often not the lie – deliberate, contrived and dishonest – but the myth, persistent, persuasive, and unrealistic. Belief in myths allows the comfort of opinion without the discomfort of thought."
"By strategy, I mean a cohesive response to a challenge. A real strategy is neither a document nor a forecast but rather an overall approach based on a diagnosis of a challenge. The most important element of a strategy is a coherent viewpoint about the forces at work, not a plan."
"Un desastre està punt de succeir a Espanya. El malentès de la gravetat de la crisi costarà car als inversors, ja que tindrà profundes conseqüències per a tot el sistema bancari europeu", afirma.
Entre d'altres coses, Mauldin diu que "els inversors estan fumant crack si creuen que els bancs espanyols són entre els més forts d'Europa, ja que estan amagant les seves pèrdues".
“… there are no “sunset” industries condemned to disappear in high wage economies, although there are certainly sunset and condemned strategies, among them building a business on the advantages to be gained by cheap labor”
"o vencedor da vida, o optimista que vive em incesto com o próprio ego, é o traço mais frágil do líder"
"We shall not grow wiser before we learn that much
that we have done was very foolish."
You may not be able to change the world but can at least get some entertainment & make a living out of the epistemic arrogance of the human race.
"I wanted you to see what real courage is, instead of getting the idea that courage is a man with a gun in his hand. It's when you know you're licked before you begin but you begin anyway and you see it through no matter what. You rarely win, but sometimes you do."
“Trust your guts. But not too much!”
"Customers will try 'low-cost providers,' because the majors have not given them any clear reason not to." "
"Natal é quando as Crianças pedem e os Pais pagam. Défices é quando os Pais pedem e as Crianças pagam."
"A imprevidência dos povos é infinita, a dos governos é legal"
"What a man sees depends both upon what he looks at and also upon what his previous visual-conceptual experience has taught him to see"
“The leaders first task is to be the trumpet that sounds a clear sound”
"lamented the lack of any systematic data on the scale of unfunded IOUs that care-free politicians have handed out like confetti."
"Let them call me rebel and welcome, I feel no concern from it; but I should suffer the misery of devils, were I to make a whore of my soul..."
O problema não é o consumo. O problema é o consumo assente em endividamento."
"There are designations, like "economist", "prostitute", or "consultant" for which additional characterization doesn't add information."
When it becomes more difficult to suffer than change, you will change"
"Hope is not a strategy and a crisis is a terrible thing to waste"
The more you can see of the present, the more you can see of the future"
Yes, You can change the future, but only changing the present"
"Entrepreneurship is 'Having aspirations greater than your resources'"
“The single biggest reason companies fail is they overinvest in what is, as opposed to what might be."
"The first principle is that you must not fool yourself - and you are the easiest person to fool. So you have to be very careful about that"
"A estabilidade é uma ilusão"
"When we create the conditions of possibility, the universe becomes our co-conspirator"
Thinking about doing is not doing. Talking about doing is not doing. Doing is doing."
"'God has created me to do him some definite service. He has committed some work to me which he has not committed to another'.
...
"Each of us has a mission, each of us is called to change the world, to work for a culture of life, a culture forged by love and respect for the dignity of each human person.
"As our Lord tells us in the Gospel we have just heard, our light must shine in the sight of all, so that, seeing our good works, they may give praise to our heavenly Father."
"The future is not there waiting for us. We create it by the power of imagination."
"confusing testosterone with strategy is a bad idea"
"Much consulting involves the application of models to a system, as opposed to getting involved in the system as a positive change agent""
"O Portugal que pára sem orçamento é precisamente aquele que vive dele e que há todo o interesse em parar."
"credibilidade da política financeira e dos seus executores está ao nível da credibilidade de uma barraca das farturas"
"The role of the manager is thought to be reduction of uncertainty rather than the capacity to live creatively in it"
"today an entrepreneur is closer to artists than managers"
"A business without a path to profit isn’t a business, it’s a hobby"
"If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)"
"Storytelling isn’t just how we construct our identities, stories are our identities"
"'He who has a why to live can bear almost any how' "
"They can because they think they can"
"Se há coisa que não suporto é misturar catequese com negócios, é a incapacidade para calçar os sapatos do outro e só pensar na nossa posição de coitadinhos, pobres vítimas indefesas dos maus e que por isso precisamos do Estado todo poderoso para nos proteger e, nem percebem na volta, os juros que o Estado cobra por esse serviço mafioso de protecção que, ainda por cima não resolve nada."
"Empathy is like a universal solvent. Any problem immersed in empathy becomes soluble."
"In victory, do not brag; in defeat, do not weep"
"Value it's a feeling not a calculation"
"An economist is someone who has had a human being described to him, but has never actually seen one."
"Don't finish first--it's not about running a rat race. Start with a better ending in mind."
"If you sit in on a poker game and don’t see a sucker, get up. You’re the sucker.”
"The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided."
"Crediting government with the success of entrepreneurs is like crediting the guy who built Bill Gates’ garage with the success of Microsoft."
"I have found that assuming social scientists understand the difference between correlation and causality is not generally a good one."
"Promising never to raise taxes, without reaching a deal on spending, really means a high and rising commitment to future taxes."
"Some things are so foolish that only an intellectual could believe them, for no ordinary man could be such a fool"
"os bancos não financiam a economia, a poupança sim"
"I do not know the key to success, but the key to failure is trying to please everybody"
"Never be afraid to try, remember... Amateurs built the ark. Professionals built the Titanic."
"terms such as 'experiment' and 'observation' cover complex processes containing many strands. 'Facts' come from negotiations between different parties and the final product - the published report - is influenced by physical events, dataprocessors, compromises, exhaustion, lack of money, national pride and so on."
"'science in the making' is 'the consequence of [a] settlement' of 'controversies'."
"If the state wishes to spend more, it can do so only by borrowing your savings or taxing you more. And it's no good thinking someone else will pay, that someone else is you."
"All failures of strategy are rooted in the assumption that outcomes are predictable."
"Doing things like your bigger competitors is how to get killed in the wars out there"
“Uma moeda boa e forte é como a saúde. Só lhe damos verdadeiramente valor quando não a temos.”
"Life’s tough. It’s tougher if you’re stupid"
"O homem de bem exige tudo de si próprio; o homem medíocre espera tudo dos outros"
"Change is a threat when done to me, but an opportunity when done by me."
"As elites foram deixando de falar das exportações à medida que se foi percebendo que o país consegue exportar sem elas"
"Your toughest competition is the little voice inside your head telling you to stop"
"Pain is just weakness leaving your body"
"Built to last" is bad economics. Built to do something great" is the better idea. Think: "Creative destruction."
"the world is an uncertain place no matter how many Greek letter equations you affix to a problem."
"You never change things by fighting existing reality. To change s.th., build a new model making the existing model obsolete"
“No, no, you're not thinking; you're just being logical.”
"Success is not a destination. It's the trail you leave behind you."
"Winners make a habit of manufacturing their own positive expectations in advance of the event."
“You’ve got to start with the customer experience and work back toward the technology – not the other way around”
"Strategy as the "smallest set of - intended or actual - choices and decisions sufficient to guide all other choices and decisions sufficient to guide all other choices and decisions."
"When something is commoditized, an adjacent market becomes valuable"
"nature evolves away from constraints, not toward goals"
"There aren't any textbooks on what to stop doing!"
"With great power comes great irresponsibility "
"Weird things happen when you take price out of the equation for consumers"
"‘It’s so damn complex. If you ever think you have the solution to this, you’re wrong and you’re dangerous.’"
"Saruman believes it is only great power that can hold evil in check, but that is not what I have found. I found it is the small everyday deeds of ordinary folk that keep the darkness at bay. Small acts of kindness and love."
"Increasing stuff that doesn't add value dilutes existing value."
"O federalismo não é a alternativa à troika, é a troika para sempre."
"Never underestimate the difficulty of changing false beliefs by facts"
"Stressors are information"
“If you hear a “prominent” economist using the word ‘equilibrium,’ or ‘normal distribution,’ do not argue with him; just ignore him, or try to put a rat down his shirt.”
"The advantage of experiences over things for most of us is that we can make them seem unique, which = scarce, which = value"
"Pedras no caminho?
Guardo todas, um dia vou construir um castelo"
"Without risk, faith is an impossibility."
"Não posso com quem vive a achar que os outros lhe devem sempre alguma coisa."
"In a world of increasing automation, our ability to perform tasks is not nearly as important as our ability to dream. The questions we need to ask are not ones of action, but ones of meaning"
"Me arrancam tudo a força e depois me chamam de contribuinte."
"Letting people vote for expensive programs that “somebody else” will finance is a good recipe for getting people to vote irresponsibly"
"what's fairness gotta do with pricing based in value?"
"The epic battle of our generation is between the status quo of mass and the never-ceasing tide of weird."
“Price is emotional”
"There will always be a reason why you can't pursue it, until competitors create a reason why you must."
"The most important thing to study is opening theory"
"The greater the contrast, the greater the potential"
“Customers don't care about your solution, they care about their problems.”
"Todos querem conhecer a verdade, mas o que desejam é que lhes contem uma mentira em que não sejam protagonistas."
"Execution efficiency strangles innovation in the crib, but not with malice, by default.”
"Our obsession with scalability is getting in the way of unleashing the potential of the 21st century."
"The system is optimized to mitigate risk, not create value"
"Champions are made when no one is looking"
"Don't bargain on value. Half as expensive is often twice as cheap."
"Customers care about outcomes, not effort, technology, or originality."
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"You don't have to pick between 1) playing the game and 2) not playing the game. You can *change* the game."
""The first principle is that you must not fool yourself and you are the easiest person to fool." "