"To effectively set goals for yourself, first you have to understand why you didn't achieve the goals you had previously set."
Trecho retirado de "If You Prioritize Your 2018 Goals This Way, You'll Reach Every Single One of Them"
"To effectively set goals for yourself, first you have to understand why you didn't achieve the goals you had previously set."
"In this networked context, service organizations need to move from dyadic management of their relationship with customers, to defining their role and contribution to value cocreation in a many-to-many context. The boundaries between service providers and customers become more blurred and dynamic. Multiple forms of service provision become possible, where the customer may play a more autonomous and active role in service provision, combining multiple offerings from multiple service providers and social networks. In this new environment, service providers need to go beyond managing their relationship with customers, to understanding and managing their role in the value networks and service ecosystems.Ler isto e relacionar logo com Ramirez & Manervik e com esta outra leitura de ontem, "The Next 10 Years Will Be About “Market-Networks"":
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future research should not only explore how multiple contributions should be integrated, but research on other service design and innovation topics should increasingly use multiple lenses instead of only adopting a single lens.
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Another intersecting trend is the change in the breadth and nature of actor involvement in service design and innovation. Service design and innovation are moving from the traditional customer-centered view to a broader human-centered view. This changes the focus from the customer and the customer- provider dyad to a wider set of actors and many-to-many interactions in complex value networks. This will become increasingly important and complex, as new technology generates more nodes in the network. The nature of actor involvement is also changing. Instead of passive customer involvement to extract information that can be later used by the design team, the change has been toward the more active participation of multiple network actors who become active participants in design decisions and cocreators of the solution."
"An event planner builds a profile on HoneyBook.com. That profile serves as her professional home on the Web. She uses the HoneyBook SaaS workflow to send self-branded proposals to clients and sign contracts digitally.
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She then connects the other professionals she works with like florists and photographers to that project. They also get profiles on HoneyBook and everyone can team up to service a client, send each other proposals, sign contracts and get paid by everyone else.
This many-to-many transaction pattern is key. HoneyBook is an N-sided marketplace — transactions happen a 360-degree pattern like a network, but they come here with transacting in mind. That makes HoneyBook both a marketplace and network."Trechos iniciais retirados de "Upframing Service Design and Innovation for Research Impact" de Lia Patrício, Anders Gustafsson e Raymond Fisk, publicado por Journal of Service Research 2018, Vol. 21(1) 3-16
"Em segundo lugar, as tendências demográficas, nomeadamente a redução da taxa de natalidade e o crescente envelhecimento da população, limitam a disponibilidade futura do fator trabalho, tanto em termos de volume como de qualidade."
Se queremos crescer 10% o que é que temos de fazer diferente? O que é que fazemos habitualmente e nos limita crescimento? O que é que ainda não fazemos e nos limita o crescimento?A empresa de hoje gera os resultados de hoje de uma forma perfeitamente normal. Se queremos ter resultados diferentes num futuro desejado. Então, teremos de ter uma empresa diferente.
"What’s even more important than productivity?
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Effectiveness.
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Effectiveness is the measure of accomplishing the most important objective for your most ultimately beneficial pursuit."
"A doença que começámos a relatar aqui há mais de 10 anos começa a chegar agora às consultoras que trabalham com empresas grandes. Imaginem as transformações que estão ou vão de ter ser feitas por essas pesadas e conservadoras estruturas"O título que se segue chama a atenção para o importante, "From Sourcing Cost Focus to True Value Creation":
"While shifting volumes to “even lower cost countries” might appear as a possible way out of the “gross margin trap” the true effects are limited.
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However, beyond production cost optimization there are much more powerful levers which are suited to build a truly differentiating answer from the product development and sourcing side for the current market challenges many brands and retailers are facing.
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Looking at current markdowns of often 15 to 25 percent of net sales this is obviously a very powerful source of gross margin improvement. Each percentage point of markdown reduction immediately translates into n equivalent in realized margin. A close alignment between product development and supplier can play a significant role in unlocking this potential by providing true consumer value and brand differentiation with regard to product innovation, time to market, reliability and execution excellence, as well as superior technical capabilities and quality."
"by providing true consumer value and brand differentiation with regard to product innovation, time to market, reliability and execution excellence, as well as superior technical capabilities and quality"
"Passionate employees are more likely to take risks, be flexible, and contribute to an organization’s long-term performance improvement.
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Passion, or what we call “the passion of the explorer,” is an antidote to the defensive reactions, at both the individual and organizational levels, that can undermine a company’s ability to respond effectively to mounting performance pressures.
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Workers with passion typically demonstrate:
- A long-term commitment to making a significant impact in a domain
- A questing disposition that actively seeks out new challenges [Moi ici: Como não recordar "Never Under-Estimate the Immune System"]
- A connecting disposition that seeks to build trust-based relationships."
Licença de aquário. Estamos entregues a gente completamente chanfrada, viciados em taxas e taxinhas. pic.twitter.com/H6sDi9CuDS— jcd (@jcaetanodias) January 3, 2018
"Many fashion brands suffer from high inventories and suboptimal sell-through, which cause strong markdowns and diminishing margins. Full-price sell-throughs between 65% and 80% and stock turns above 4.0 to 5.0 have been more a rule than an exception in the past. Today both commercial fashion brands and premium/luxury brands struggle to maintain comparable levels. Often, even total sell- through falls to levels below 70%, causing inevitable margin losses from skyrocketing markdowns far beyond benchmark levels of 12% to 15%.A doença que começámos a relatar aqui há mais de 10 anos começa a chegar agora às consultoras que trabalham com empresas grandes. Imaginem as transformações que estão ou vão de ter ser feitas por essas pesadas e conservadoras estruturas. Depois, leiam "Never Under-Estimate the Immune System":
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Global increases of cost for apparel and footwear production have steadily continued during the last two years. Sourcing markets with stable costs are rare while the vast majority showed strong to very strong increases of production costs. This does not only affect China which has already been on a strong upward trend for many years, but also many of the typical low-cost sourcing destinations in South East Asia like Bangladesh, Pakistan, and Indonesia. Recent cost increases have been driven by both rising labor costs and strengthening local currencies in the sourcing markets versus US Dollar and Euro.
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Facing these strong cost increases in key sourcing markets, brands and retailers continue to search for alternatives in their global sourcing portfolios, shifting their production from more established yet increasingly costly regions (e.g. South-East China) to less developed but cost-wise promising regions (e.g. Western China, Myanmar, Cambodia). [Moi ici: Recordar o exemplo da Etiópia] While this is easing the pressure on the cost side in the short term, it is adding clear risk on flexibility and operational performance as well as product quality and corporate social responsibility. In addition capabilities and capacities for selected product groups are not available in the same breadth and quality, limiting the opportunity for larger shifts of volume especially of products on higher price points and with more sophisticated technical requirements.
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While shifting volumes to “even lower cost countries” might appear as a possible way out of the “gross margin trap” the true effects are limited."
"Every large and successful institution has an immune system – a collection of individuals who are prepared to mobilize at the slightest sign of any “outside” ideas or people in order to ensure that these foreign bodies are neutralized and that the existing institution survives intact and can continue on course.Esta pode ser a vantagem das PME num mundo em que VUCA rules. Pode, porque há PME tão avessas à mudança quanto uma empresa grande.
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But here’s the paradox: the immune system that has given large institutions extraordinary resilience in the past may be the very thing that makes these institutions so vulnerable today. In more stable times, institutional immune systems are very effective at keeping institutions focused and on course, resistant to the distractions that might lead to their downfall. In more rapidly changing and volatile signs, this same immune system can become deadly by resisting the very changes that are required for the survival of the institution.
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I’ve been involved in large scale transformation efforts for decades now and there’s only one lesson that I really have to share from all that experience: never, ever under-estimate the power of the immune system of a large existing institution. I’ve developed an enormous respect for the incredible power of the institutional immune system.
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And let me be clear. The immune system is not driven by evil people. The people who are part of the immune system are extremely well intentioned – their overwhelming desire is to contribute to the success of their institutions. That’s why they are fighting so hard and so determined to crush the foreign bodies."
- Temos um consultor a trabalhar para nós, o gajo é que sabe disto da ISO. E se ele está a dizer que precisamos de fazer isto, é porque temos de fazer isto porque está na norma.Por favor!
- Nos últimos cinco anos quantos lotes de fio rejeitaram?
- X - responderam.
- E quais os motivos de rejeição.
- Quantidade e, sobretudo, cor
- Então não fará sentido acabar com os outros testes (número métrico, pilling, ...)
"Great strategies should be both impactful and innovative. But where do such strategic innovations come from?"Interessante como a mesma pergunta é colocada por mais três autores, depois de olharmos para a proposta de Gavetti.
"The question of where great strategies comes from has many answers, and there are theories and anecdotal “origin stories” to support each of them. But there is a fundamental tension between answers that emphasize favorable outcomes under conditions of uncertainty and those that assert intentionality (see Figure 1).
First, there is a basket of different kinds of components that grows with time as new components are added to it. Second, there is a prespecified set of valid and invalid combinations of these components, with the valid combinations representing viable products. We assume that the firm knows which combinations of the components already in its basket, as well as combinations from the existing basket with any single new component under consideration for adoption, constitute viable products. But, crucially, we assume no knowledge of the “recipe book” beyond this—that is, we do not know whether or not combinations containing multiple components outside of our basket are viable.Trechos retirados de "Searching for Great Strategies" de Thomas Fink, Pankaj Ghemawat e Martin Reeves, publicado por Strategy Science Vol. 2, No. 4, December 2017, pp. 272–281
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The firm’s goal is to maximize the number of products that it can make—its product space—as it adds more components to its basket. The model does not consider the different values associated with specific products, which will depend on the market environment and may change over time. Instead, it simply seeks to maximize the number of viable products that it can make,
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we introduce two simple variables: the complexity of products and the usefulness of components.
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To make a product of complexity c, we must possess all c of its distinct components. So making a complex product is harder than making a simple one, because there are more ways that we might be missing a needed component.
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Components that tend to show up in complex products do not seem useful early on, because we are likely to be missing other components that those products require.[Moi ici: Aqui as coisas começam a aquecer. Como não recordar que os macacos não voam, de Ricardo Hausmann]
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Our research shows that the most important components—materials, skills, and routines—when an organization is less developed tend to be different from when it is more developed. The relative usefulness of components changes over time [Moi ici: Como não recordar os que acreditam que basta importar/copiar o que se faz noutros países. Como não recordar a rejeição do Relatório Porter]
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A key insight from the analysis is that there are different frames of reference for prioritizing a set of components. The most useful components in one frame, or innovation stage, need not be the same as in another. No single frame is inherently more valid than any other; the frame we prioritize depends on our current stage and how far into the future we wish to and are able to look.
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Internally, the optimal strategy depends on resource constraints and, more broadly, the objectives of the firm, which are related to its governance. Resource-constrained firms tend to favor an impatient strategy and immediately reap the value of new components, whereas wealthier firms likely favor a farsighted strat-egy and, after a stagnant period assembling needed components, expect to achieve greater growth as the value of those components kicks in.[Moi ici: Como não relacionar isto com "Carlos Costa: “Empresas portuguesas estão entre as mais alavancadas da Europa”]"
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Third, our analysis stresses the importance of trade-offs, but with a clearly dynamic twist. ... The distinction between impatient and farsighted strategies more closely resembles the distinction in evolutionary biology between r-selection (more offspring) and K-selection (better offspring). The r-selection approach, similar to our impatient strategy, invests little in nurturing individual progeny, focusing instead on fast, immediate growth.
Fourth, our analysis fits with recent academic and practical work on strategy dynamics emphasizing the importance of both irreversibility and uncertainty for dynamic thinking about strategy to really be required. ... without irreversibility of any sort, choices could be reversed costlessly and therefore be made myopically, without penalty.
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what matter are the components that are available at a point in time rather than the order in which they were acquired.
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Our main insight is that the most important objects, skills, and routines are not static but depend on how far along the innovation process a firm has progressed."
""Um dos nossos principais vetores de sucesso é o desenvolvimento de novos e inovadores produtos,Um lado negativo:
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Apesar de a produção nacional estar ao nível dos melhores e a preços competitivos, Manuel Brasil refere que não podem competir só pelo preço ou pela qualidade. "Trabalhar exclusivamente pelo preço é demasiado perigoso e redutor, visto que as mais-valias são muito reduzidas, e porque continuarão a existir países cuja conjuntura local seja mais favorável a este tipo de fabrico", alerta. "A qualidade é algo que tem de ser inato a todos os produtos e serviços. A premissa que deve ser garantida é a de não cair em situações de "excesso" de qualidade, ou seja, tudo aquilo que esteja incluído num produto que não tenha valor para o cliente é de facto um custo para o fabricante.""[Moi ici: A aposta na diferenciação pela inovação]
"Se não for criada e colocada no terreno uma estratégia nacional de formação na indústria de metalomecânica, não sei por quanto tempo este crescimento possa ser sustentado."[Moi ici: O ainda não ter percebido que vão ter de ser as empresas em associação a criar soluções locais e específicas para este problema. Se calhar em conjunto com uma escola privada mais virada para o ensino profissional oficinal, e que agora atravesse um mau momento com o fim dos contratos de associação]Já agora, a propósito de "O têxtil vive em castelos de areia". Não é o têxtil, é toda a actividade económica privada. Afinal, não foi de ânimo leve que sublinhei: "For an entrepreneur, every day is a crisis". Todas as actividades económicas que dependem de clientes que são livres de escolher a quem comprar, são como os iogurtes, têm um modelo económico que, mais tarde ou mais cedo, e sem avisar, vai ficar obsoleto. Por isso, toda a actividade económica privada vive em castelos de areia, literalmente. E fugir disto é deturpar a economia.
"Como "não podemos competir pelo preço", o foco está em manter a flexibilidade que permite produzir séries pequenas em espaços de tempo apertados.[Moi ici: Ainda me lembro de quase só o anónimo da província ousar escrever sobre isto]Um lado arriscado:
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"O crescimento das vendas online dá vantagem a Portugal porque as marcas não podem ir à Ásia buscar mil peças em quatro meses, mas nós fazemo-lo. Cada vez mais, as lojas físicas vão encerrar e o comércio online pede rapidez."
""Fizemos um estudo, que só será apresentado no primeiro semestre deste ano, que contabiliza o custo de armazenamento de toneladas de peças de vestuário que as marcas têm guardadas por essa Europa fora. Vamos resolver esse problema: propomos recuperar essas peças e dar-lhe uma vida nova, sem que percam valor."[Moi ici: O modelo que gerou/gera essas peças que não se vendem está a morrer. Por isso, também, é que o reshoring está a acontecer... recuar a Maio de 2006]
"A nova lei da protecção de dados resulta da transposição de uma diretiva comunitária e entrará em vigor em maio.Trechos retirados de "Especial 2018: Qual o impacto da nova lei da proteção de dados?"
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As mudanças serão significativas ... são poucas as empresas portuguesas que estão devidamente preparadas. ... um terço das empresas nacionais estão preparadas para o que aí vem.
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O novo regulamento vai aplicar-se a todas as entidades que tratem dados pessoais, tanto as que realizam essas operações como as que sejam subcontratadas para o efeito, que serão diretamente responsabilizadas em caso de infração."
"The problem, says Taleb, is that in modern times we have become increasingly preoccupied with prediction, and blind to the value of antifragility. As a result, iatrogenic damage (harm caused by well-meaning interventions) has become ubiquitous. ...Este trecho acerca da minha segunda compra do ano:
Taleb describes himself as a skeptical empiricist and a disciple of Seneca, the Stoic philosopher. We tend to think of the Stoics as being able to withstand life’s vicissitudes, but Taleb says they are always looking for situational asymmetries. This quest is the essence of an antifragile strategy: to identify and exploit options in which you can bet against the fragilistas with little to lose and much to gain."
"vivid account of what happens when superbly trained and highly resourced teams that operate as part of a bureaucratic structure confront a decentralized and fluid network of underprepared and barely resourced competitors that are nonetheless fiercely aligned around a persuasive common narrative. And it offers a rich template for effective action. In the process, One Mission demonstrates precisely why 20th-century managerial innovations such as management by objectives and vertically cascading strategic alignment are doomed in an environment characterized by complexity, unpredictability, and speed."
"It is widely believed that restructuring has boosted productivity by displacing low-skilled workers and creating jobs for the high skilled."Mas, e como isto é profundo:"In essence, creative destruction means that low productivity plants are displaced by high productivity plants." Por favor voltar a trás e reler esta última afirmação.
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"Lovaglia’s Law: The more important the outcome of a decision, the more people will resist using evidence to make it."
"If an organisation is too stable it can ossify, but if it is too unstable it can disintegrate. Successful organisations work between these two conditions or states, in what Stacey called ‘the chaos zone’."
"If the customer doesn't care about the price, then the retailer shouldn't care about the cost,"
“It's not enough that we do our best; sometimes we have to do what's required”.
"Das Leben, das uns gegeben ist, ist uns nicht als etwas Fertiges gegeben, sondern wir müssen es uns gestalten, und zwar jeder sein eigenes."
"Eine Regierung, die nichts wert ist, kostet am meisten."
"Forget trying to persuade them; light their pants on fire."
"O futuro é o que importa. O futuro é a base do significado, é de onde vem o projecto que alguém tem para si próprio"
"The single biggest problem in communication is the illusion that it has taken place."
“It is not the strongest of the species that survives, nor the most intelligent; it is the one that is most adaptable to change.”
"o Marketing só existe a partir do pensamento estratégico, caso contrário "não resulta""
"It is difficult to get a man to understand something, when his salary depends upon his not understanding it"
"Perder diversidade é como arrancar páginas de um livro. Quantas páginas poderemos arrancar até deixar de compreender o enredo?"
The great enemy of the truth is very often not the lie – deliberate, contrived and dishonest – but the myth, persistent, persuasive, and unrealistic. Belief in myths allows the comfort of opinion without the discomfort of thought."
"By strategy, I mean a cohesive response to a challenge. A real strategy is neither a document nor a forecast but rather an overall approach based on a diagnosis of a challenge. The most important element of a strategy is a coherent viewpoint about the forces at work, not a plan."
"Un desastre està punt de succeir a Espanya. El malentès de la gravetat de la crisi costarà car als inversors, ja que tindrà profundes conseqüències per a tot el sistema bancari europeu", afirma.
Entre d'altres coses, Mauldin diu que "els inversors estan fumant crack si creuen que els bancs espanyols són entre els més forts d'Europa, ja que estan amagant les seves pèrdues".
“… there are no “sunset” industries condemned to disappear in high wage economies, although there are certainly sunset and condemned strategies, among them building a business on the advantages to be gained by cheap labor”
"o vencedor da vida, o optimista que vive em incesto com o próprio ego, é o traço mais frágil do líder"
"We shall not grow wiser before we learn that much
that we have done was very foolish."
You may not be able to change the world but can at least get some entertainment & make a living out of the epistemic arrogance of the human race.
"I wanted you to see what real courage is, instead of getting the idea that courage is a man with a gun in his hand. It's when you know you're licked before you begin but you begin anyway and you see it through no matter what. You rarely win, but sometimes you do."
“Trust your guts. But not too much!”
"Customers will try 'low-cost providers,' because the majors have not given them any clear reason not to." "
"Natal é quando as Crianças pedem e os Pais pagam. Défices é quando os Pais pedem e as Crianças pagam."
"A imprevidência dos povos é infinita, a dos governos é legal"
"What a man sees depends both upon what he looks at and also upon what his previous visual-conceptual experience has taught him to see"
“The leaders first task is to be the trumpet that sounds a clear sound”
"lamented the lack of any systematic data on the scale of unfunded IOUs that care-free politicians have handed out like confetti."
"Let them call me rebel and welcome, I feel no concern from it; but I should suffer the misery of devils, were I to make a whore of my soul..."
O problema não é o consumo. O problema é o consumo assente em endividamento."
"There are designations, like "economist", "prostitute", or "consultant" for which additional characterization doesn't add information."
When it becomes more difficult to suffer than change, you will change"
"Hope is not a strategy and a crisis is a terrible thing to waste"
The more you can see of the present, the more you can see of the future"
Yes, You can change the future, but only changing the present"
"Entrepreneurship is 'Having aspirations greater than your resources'"
“The single biggest reason companies fail is they overinvest in what is, as opposed to what might be."
"The first principle is that you must not fool yourself - and you are the easiest person to fool. So you have to be very careful about that"
"A estabilidade é uma ilusão"
"When we create the conditions of possibility, the universe becomes our co-conspirator"
Thinking about doing is not doing. Talking about doing is not doing. Doing is doing."
"'God has created me to do him some definite service. He has committed some work to me which he has not committed to another'.
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"Each of us has a mission, each of us is called to change the world, to work for a culture of life, a culture forged by love and respect for the dignity of each human person.
"As our Lord tells us in the Gospel we have just heard, our light must shine in the sight of all, so that, seeing our good works, they may give praise to our heavenly Father."
"The future is not there waiting for us. We create it by the power of imagination."
"confusing testosterone with strategy is a bad idea"
"Much consulting involves the application of models to a system, as opposed to getting involved in the system as a positive change agent""
"O Portugal que pára sem orçamento é precisamente aquele que vive dele e que há todo o interesse em parar."
"credibilidade da política financeira e dos seus executores está ao nível da credibilidade de uma barraca das farturas"
"The role of the manager is thought to be reduction of uncertainty rather than the capacity to live creatively in it"
"today an entrepreneur is closer to artists than managers"
"A business without a path to profit isn’t a business, it’s a hobby"
"If no one’s upset by what you’re saying, you’re probably not pushing hard enough. (And you’re probably boring, too.)"
"Storytelling isn’t just how we construct our identities, stories are our identities"
"'He who has a why to live can bear almost any how' "
"They can because they think they can"
"Se há coisa que não suporto é misturar catequese com negócios, é a incapacidade para calçar os sapatos do outro e só pensar na nossa posição de coitadinhos, pobres vítimas indefesas dos maus e que por isso precisamos do Estado todo poderoso para nos proteger e, nem percebem na volta, os juros que o Estado cobra por esse serviço mafioso de protecção que, ainda por cima não resolve nada."
"Empathy is like a universal solvent. Any problem immersed in empathy becomes soluble."
"In victory, do not brag; in defeat, do not weep"
"Value it's a feeling not a calculation"
"An economist is someone who has had a human being described to him, but has never actually seen one."
"Don't finish first--it's not about running a rat race. Start with a better ending in mind."
"If you sit in on a poker game and don’t see a sucker, get up. You’re the sucker.”
"The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided."
"Crediting government with the success of entrepreneurs is like crediting the guy who built Bill Gates’ garage with the success of Microsoft."
"I have found that assuming social scientists understand the difference between correlation and causality is not generally a good one."
"Promising never to raise taxes, without reaching a deal on spending, really means a high and rising commitment to future taxes."
"Some things are so foolish that only an intellectual could believe them, for no ordinary man could be such a fool"
"os bancos não financiam a economia, a poupança sim"
"I do not know the key to success, but the key to failure is trying to please everybody"
"Never be afraid to try, remember... Amateurs built the ark. Professionals built the Titanic."
"terms such as 'experiment' and 'observation' cover complex processes containing many strands. 'Facts' come from negotiations between different parties and the final product - the published report - is influenced by physical events, dataprocessors, compromises, exhaustion, lack of money, national pride and so on."
"'science in the making' is 'the consequence of [a] settlement' of 'controversies'."
"If the state wishes to spend more, it can do so only by borrowing your savings or taxing you more. And it's no good thinking someone else will pay, that someone else is you."
"All failures of strategy are rooted in the assumption that outcomes are predictable."
"Doing things like your bigger competitors is how to get killed in the wars out there"
“Uma moeda boa e forte é como a saúde. Só lhe damos verdadeiramente valor quando não a temos.”
"Life’s tough. It’s tougher if you’re stupid"
"O homem de bem exige tudo de si próprio; o homem medíocre espera tudo dos outros"
"Change is a threat when done to me, but an opportunity when done by me."
"As elites foram deixando de falar das exportações à medida que se foi percebendo que o país consegue exportar sem elas"
"Your toughest competition is the little voice inside your head telling you to stop"
"Pain is just weakness leaving your body"
"Built to last" is bad economics. Built to do something great" is the better idea. Think: "Creative destruction."
"the world is an uncertain place no matter how many Greek letter equations you affix to a problem."
"You never change things by fighting existing reality. To change s.th., build a new model making the existing model obsolete"
“No, no, you're not thinking; you're just being logical.”
"Success is not a destination. It's the trail you leave behind you."
"Winners make a habit of manufacturing their own positive expectations in advance of the event."
“You’ve got to start with the customer experience and work back toward the technology – not the other way around”
"Strategy as the "smallest set of - intended or actual - choices and decisions sufficient to guide all other choices and decisions sufficient to guide all other choices and decisions."
"When something is commoditized, an adjacent market becomes valuable"
"nature evolves away from constraints, not toward goals"
"There aren't any textbooks on what to stop doing!"
"With great power comes great irresponsibility "
"Weird things happen when you take price out of the equation for consumers"
"‘It’s so damn complex. If you ever think you have the solution to this, you’re wrong and you’re dangerous.’"
"Saruman believes it is only great power that can hold evil in check, but that is not what I have found. I found it is the small everyday deeds of ordinary folk that keep the darkness at bay. Small acts of kindness and love."
"Increasing stuff that doesn't add value dilutes existing value."
"O federalismo não é a alternativa à troika, é a troika para sempre."
"Never underestimate the difficulty of changing false beliefs by facts"
"Stressors are information"
“If you hear a “prominent” economist using the word ‘equilibrium,’ or ‘normal distribution,’ do not argue with him; just ignore him, or try to put a rat down his shirt.”
"The advantage of experiences over things for most of us is that we can make them seem unique, which = scarce, which = value"
"Pedras no caminho?
Guardo todas, um dia vou construir um castelo"
"Without risk, faith is an impossibility."
"Não posso com quem vive a achar que os outros lhe devem sempre alguma coisa."
"In a world of increasing automation, our ability to perform tasks is not nearly as important as our ability to dream. The questions we need to ask are not ones of action, but ones of meaning"
"Me arrancam tudo a força e depois me chamam de contribuinte."
"Letting people vote for expensive programs that “somebody else” will finance is a good recipe for getting people to vote irresponsibly"
"what's fairness gotta do with pricing based in value?"
"The epic battle of our generation is between the status quo of mass and the never-ceasing tide of weird."
“Price is emotional”
"There will always be a reason why you can't pursue it, until competitors create a reason why you must."
"The most important thing to study is opening theory"
"The greater the contrast, the greater the potential"
“Customers don't care about your solution, they care about their problems.”
"Todos querem conhecer a verdade, mas o que desejam é que lhes contem uma mentira em que não sejam protagonistas."
"Execution efficiency strangles innovation in the crib, but not with malice, by default.”
"Our obsession with scalability is getting in the way of unleashing the potential of the 21st century."
"The system is optimized to mitigate risk, not create value"
"Champions are made when no one is looking"
"Don't bargain on value. Half as expensive is often twice as cheap."
"Customers care about outcomes, not effort, technology, or originality."
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"You don't have to pick between 1) playing the game and 2) not playing the game. You can *change* the game."
""The first principle is that you must not fool yourself and you are the easiest person to fool." "