Pois ...

Imaginem ...

Ao fim de vários meses lá consegui que empresa de informática que representa marca de ERP finalmente acedesse a dar formação à empresa A, sua cliente, paga com dinheiro de um subsídio.

Dias depois da primeira sessão visitei a empresa A e estavam entusiasmados com o que tinham aprendido. Tinham o ERP há anos e só aproveitavam uma pequena parcela. Logo por causa da primeira sessão resolveram avançar para a compra de mais um módulo do referido ERP.

Aposto que a empresa de informática não vai fazer a relação entre os dois acontecimentos:

• cliente ganha know-how sobre o ERP, cliente valoriza o ERP, cliente percebe o valor que pode experimentar com um novo módulo do ERP, cliente encomenda novo módulo do ERP;
• empresa de informática ganha encomenda, empresa de informática ganha publicidade positiva com os comentários da empresa A.

Imaginem que a empresa de informática era capaz de somar 2 mais 2 e começava a oferecer aos seus clientes mais sessões deste tipo ...

Para reflexão

"Experiences, which offers users activities hosted by locals — like a photography workshop or a cooking class — is now doing a million and a half bookings on an annualized basis. It’s growing much faster than Homes did, according to Chesky, who shared the data point that three in four millennials said they’d rather buy an Experience than a physical good."

Imaginem quando os hospedeiros por cá começarem a oferecer mais do que o espaço e se concentrarem no pacote completo.

Trecho retirado de "The experience economy will be a ‘massive business,’ according to Airbnb CEO Brian Chesky"

Arte, sempre a arte (parte II)

Parte I.

"The corporate system is transforming into a maze of fragmented tasks and short-term gigs. Although the modern era is often described as a skills economy, most companies have a short-term focus, which means for a worker that when her experience accumulates, it often loses institutional value.
...
The still prevalent system of the industrial world is based on mass-production and economies of scale. The more identical things are, the cheaper each copy can be. Computer-based digital manufacturing does not work this way. It does not use moulds or casts. Without these, there is no need to repeat the same form. Every piece can be unique, a work of art. As Mario Carpo puts it: “Repetition no longer saves money and variations no longer cost more money.” This means that the marginal cost of production is always the same. Big was better in the industrial world, but not any more. A small workshop can compete with the largest factory. Production is not affected by size. What is emerging leads to a flat marginal cost society, an economy without scale, a human-sized economy.
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The biggest challenge for a worker in this new environment is to think like an artist, at the same time making good use of new technology. The artist becomes the symbol of humanness building on the increasing financial value of personalization and variation.[Moi ici: Lá está a confusão! Não é variação é variedade!!! (aqui também)] It is not a zero sum game between faulty men and flawless machines. The machines propose and create potentials rather than take over.
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The societal changes are huge. The modern machine changes the way we understand skills and learning. A skill has always been, and will always be, trained practice. Modern machine learning (AI) algorithms can learn from experience very, very fast because the code develops through data feedback. The danger here is that people may let the machines do the learning without participating in it. People may choose to serve as passive bystanders and consumers of artificial intelligence and its expanding capability. This is why learning needs to change: it is not first going through education and then finding corresponding work, but working first and then finding supporting, corresponding learning. Modern technology is abused if it deprives its users of hands-on training."[Moi ici: Este último trecho é fundamental!!! Porque não começamos a fazer arte quando nos tornamos artistas]

Trechos retirados de "Work of Art"

Profecias que se auto-realizam

Da próxima vez que ouvirem o discurso do coitadinho, do temos que ser apoiados, do "é preciso barrar a entrada de novos actores no jogo económico" (esta ouvi esta semana como uma das reivindicações dos camionistas) pensem nisto:

"The Pygmalion effect is a psychological phenomenon wherein high expectations lead to improved performance in a given area.
...
The flipside is the Golem effect, wherein low expectations lead to decreased performance. Both effects come under the category of self-fulfilling prophecies. Whether the expectation comes from us or others, the effect manifests in the same way."

Recordar:

• Isto é mesmo um desafio digno de Hercules (Dezembro de 2007)
• Qual deve ser o papel de uma associação patronal? (Dezembro de 2012)
• "Não veja televisão. Não veja as notícias! São um veneno!" (Maio de 2013) 
• Condenados pelos limites que nós próprios criamos para nós mesmos  (Maio de 2013) 

Trechos retirados de "The Pygmalion Effect: Proving Them Right"

Sintomas de um mundo em mudança

• Digitalização 3D simplifica a compra e a produção em massa de calçados personalizados
• How a Few Brands Are Making Made-to-Measure Fashion Accessible
• Shoemakers bring bespoke footwear to the high street

Falta-lhe autenticidade

E 11 anos depois de "Agora vou especular" temos "Super Bock faz ‘spin off’ para produzir cervejas em pequena escala".

Hoje, arrisco dizer que sem torrefacção de dinheiro dos contribuintes não terá grande futuro. Falta-lhe autenticidade, falta-lhe a paixão assimétrica das tribos.

"Tivemos necessidade de fazer uma mudança..."

Um texto que parece tirado deste blogue:

"O Grupo Têxtil António Falcão, fundado em 1957, estreou-se na Première Vision Yarns em fevereiro último, onde mostrou as suas mais recentes valências, com artigos de valor acrescentado – como fios com lurex e fios estampados, de poliéster ou poliamida – em grande destaque.
...
Como foi a primeira vez, fomos apalpar terreno e estamos satisfeitos. Fomos com um stand pequeno e decidimos levar apenas algumas novidades. Não levámos os fios básicos, levámos os fios que nos pareceram mais indicados para esta feira.
...
Há alguns anos, mudámos muito a nossa estratégia. Hoje praticamente só trabalhamos fios técnicos, de valor acrescentado.
...
A empresa estava a definhar por insistir em tipos de produtos altamente concorrenciais, que não eram inovadores, não traziam valor acrescentado nenhum – não estou a falar de valor acrescentado económico mas valor acrescentado ao mercado. Portanto, era cada vez mais difícil estar no mercado e competir. Tivemos necessidade de fazer uma mudança, quer com tecnologia que nos pudesse diferenciar, quer também motivar as pessoas para, com estes equipamentos, elaborar coisas novas e fazer um trabalho junto dos nossos próprios clientes no sentido de serem nossos parceiros, desafiando-nos a fazer coisas diferentes – estarmos mais próximos dos clientes de forma a podermos ser mais inovadores e estarmos à frente dos nossos concorrentes.
...
a nossa presença nas feiras é para apresentarmos tudo aquilo que vamos desenvolvendo, porque hoje a nossa política em termos industriais realmente mudou, fazemos produtos muito inovadores. Hoje temos pessoas dentro da empresa que estão todos os dias à procura de fazer novos desenvolvimentos e, portanto, a inovar, para levarmos aos nossos clientes, primeiro àqueles que estão mais próximos e que estão cá e depois também àqueles que estão lá fora."

Trechos retirados de "«Hoje praticamente só trabalhamos fios técnicos, de valor acrescentado»"

Unscaled

"Throughout the twentieth century, technology and economics drove a dominant logic: bigger was almost always better. Around the world the goal was to build bigger corporations, bigger hospitals, bigger governments, bigger schools and banks and farms and electric grids and media conglomerates.[Moi ici: Recordar os hospitais-cidade, as escolas-cidade e as máquinas-monumento] It was smart to scale up—to take advantage of classic economies of scale. At the twenty-first century, technology and economies are driving the opposite—an unscaling of business and society. This is far more profound than just startups disrupting established firms. The dynamic is in the process of unraveling all the previous century's scale into hyperfocused markets. Artificial intelligence (Al) and a wave of Al-propelled technologies are allowing innovators to effectively compete against economies of scale with what I call the economies of unscale. This huge shift is remaking massive, deeply rooted industries such as energy, transportation, and healthcare, opening up fantastic possibilities for entrepreneurs, imaginative companies, and resourceful individuals..
If you feel that work, life, and politics are in disarray, this transformation is why. We are experiencing change unlike any since around 1900, when, as I will detail later, a wave of new technologies, including the car, electricity, and telecommunication, transformed work and life. Right now we are living through a similar ground-shaking, tech wave, as AI, genomics, robotics, and 3D printing charge into our lives. Artificial intelligence is the primary driver, changing almost everything, much like electricity did more than one hundred years ago. We are witnessing the birth of the AI century. A an economy driven by AI and digital technology, small, focused, and nimble companies can leverage technology platforms to effectively compete against big, mass-market entities. The small can do this became they can rent scale that companies used to need to build. The small can rent computing in the cloud, rent access to consumers on social media, rent production from contract manufacturers all over the world—and they can use artificial intelligence to automate many tasks that used to require expensive investment in equipment and people.
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Because AI is software that learns, it can learn about individual customers, allowing companies built on rentable tech platforms to easily and profitably make products that address very narrow, passionate markets—even markets of one. The old mass markets are giving way to micromarkets. This is the essence of unscaling: technology is devaluing mass production and mass marketing and empowering customized microproduction and finely targeted marketing. The old strategy of beating competitors by owning scale has in many cases become a liability and burden. Procter & Gamble, with all its magnificent resources, finds itself vulnerable to a newcomer like the Dollar Shave Club, which can rent much of its capabilities, get to market quickly, target a narrow market segment, and change course easily if necessary."

Been there, wrote that, bought the T-shirt!

Trecho retirado de "Unscaled: How A.I. and a New Generation of Upstarts are Creating the Economy of the Future"

Cuidado com o que propõe às PME

Recordar o que escrevo há anos e anos sobre a diferença entre as PME da micro-economia e as empresas grandes:

•  Cuidado com o título
• Um conselho, um desafio

Entretanto, em "Product Innovation Processes in Small Firms: Combining Entrepreneurial Effectuation and Managerial Causation" encontro:

"Prior research poses a puzzle about small firms’ innovation processes. On the one hand, an extensive body of research on new product development (NPD) has identified benefits of a formalized process, with well-planned activities and decision points: a formal product innovation process is considered part of NPD best practice. On the other hand, case study evidence suggests that small firms seldom use such formalized process structures.
...
most product innovation management research has focused solely on large firms, or has failed to distinguish between large and small firms
...
this study shows that the effectual approach suits small firm characteristics, even though it differs from mainstream best practices that are based largely on research in larger firms. This suggests that product innovation research should explicitly differentiate on firm size, rather than prescribing large firm best practices to small firms.
...
Small firms are not miniature versions of large firms, and their characteristics constitute particular strengths and limitations for product innovation. A key strength of small firms is flexibility: they usually lack bureaucracy, are often managed by an owner/director who is able to take key decisions quickly, enjoy efficient and informal internal communication patterns, and develop strong relationships with customers. These characteristics enable rapid responses to technical and market changes, often resulting in differentiated products for niche markets.
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On the downside, small firms have limited resources for product innovation projects. Lack of financial resources to cover the costs of innovation was identified as a key barrier in several studies. These constraints exacerbate the risks of innovation for small firms, which cannot sustain many failures. Besides limited financial and other material resources, small firms may lack the skills portfolios of their large company counterparts, especially the organizational and marketing capabilities to exploit new products. Further, a small firm’s position in its industry may constrain prospects to create and exploit innovations because of lack of name recognition, brand credibility, and track record; restricted influence on industry standards; limited network relations with other business and governmental organizations; and inability to defend trademarks or other proprietary resources.
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Furthermore, small firms typically pursue few innovation projects at any one time—maybe just one, or even none at times. Consequently, their experience in product innovation is often limited. With no need to manage a portfolio of innovation projects at the same time and thus no pressure to select among projects to allocate resources, small firms have neither opportunity nor incentive to routinize innovation or formalize NPD stage-gates or selection procedures, as big firms do.
...
For example, early market screening and market research, identified as key activities in structured large firm NPD processes, are consistently lacking or poorly executed in small firms.
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These empirical findings undermine the assumption that NPD in small firms should mimic larger firm NPD and adopt large firms’ best practices."

Ah! Ainda e sempre a Sildávia.

Junho de 2008.

Democratização da produção (parte II)

Parte I.

"Imagine a manufacturing world of distributed small-batch manufacturing. This is, of course, only one possible outcome, but we suggest it to provide a more concrete picture of how a new technology paradigm could transform manufacturing. At first glance this may appear as a back-to-the future utopia of artisanal producers that is impossibly distant from today’s large-scale, centralized, and globally organized production. But in fact, in a number of economic sectors, we are already seeing a major process of fragmentation at work that involves many of the same mechanisms and technologies that we can conceive as having the potential of transforming manufacturing.
...
What would it take to drive into manufacturing these new economy-wide trends we observe that are reducing scale, shortening the path between the producers of the goods and services and their consumers, and customizing output? In a world of fragmented production, when a company needs a part, it does not build a factory. Rather, it taps into a national network portal and places a computer-aided design (CAD) description of the part it desires, and the numbers it needs, on the portal. To protect its intellectual property, it may perhaps modify the part somewhat. Meanwhile, software systems from small manufacturers around the country prowl the portal looking for parts to bid on. Each manufacturer has a rating, not unlike the system used by eBay, and provides a capacity and response time. Small manufacturers can produce only small numbers of parts, so many small companies might be necessary to meet the customer’s total needs. Software in the portal, perhaps with manual selection from the customer company, selects the ensemble of companies that will manufacture the run. Perhaps representatives from the customer companies also talk to the prospective small manufacturers to ensure that there is a fit.
...
Capacity would be flexible. Small businesses would compete by innovating and anticipating better. Like the Internet, this would be a resilient and adaptive system."

Trechos retirados de "Making in America From innovation to Market" de Suzanne Berger.

Ainda o Evangelho do Valor!

Recordar "Pregarás o Evangelho do Valor" e "Pregarás o Evangelho do Valor - sempre". Depois:

"When QPM decided to raise pricing by 8 percent across the board, they didn't just increase profit by 8 percent, but rather by over 20 percent. How is this possible? Just like Amazon, the lion's share of the price increase dropped to QPM's operating profit margin.
...
If your sales team relies on discounts fifty percent of the time in order to close a sale, and the average discount is 5 percent, then ending this practice is the financial equivalent of a 2.5 percent price increase. If your business operates at a 30 percent operating profit margin, this 2.5 percent price increase means an immediate lift to your bottom line profit of 8.3 percent."

Trechos retirados de "Amazon Just Did Something Brilliant to Increase Its Profits (And Why You Should Copy It)"

Acerca da moral

Em 2010 escrevi em, "Cooperação, moral, religião e a tentação...", sobre o que entendia estar na base da moral nas sociedades humanas. Em 2012 voltei ao tema em "A moral de um pensador".

Foi disto que me lembrei ao ler "Rude Drivers Who Merge at the Last Second Are Doing You a Favor, According to Science". Se um rude driver pode fazê-lo, dois rude drivers podem fazê-lo, três rude drivers podem fazê-lo. Se um rude driver pode fazê-lo, então todos podem fazê-lo.

Aquando da I Guerra do Golfo aprendi que para desbaratar um exército, ou parar um supermercado, basta afectar 30% para a coisa ficar ingovernável.

Há demasiados amadores a jogar bilhar. Como aprendi com Taleb:

"in academia there is no difference between academia and the real world, in the real world, there is"

Por isso, acredito que existe diferença entre ovos de umas galinhas e de outras.

Selecção e subsídios

Com Maliranta em 2007 aprendi aquela frase com que se inicia a coluna das citações:

"It is widely believed that restructuring has boosted productivity by displacing low-skilled workers and creating jobs for the high skilled."
Mas, e como isto é profundo:
"In essence, creative destruction means that low productivity plants are displaced by high productivity plants." Por favor voltar a trás e reler esta última afirmação.
E o grande finale:
"As creative destruction is shown to be an important element of economic growth, there is definitely a case for public policy to support this process, or at least avoid disturbing it without good reason. Competition in product markets is important. Subsidies, on the other hand, may insulate low productivity plants and firms from healthy market selection, and curb incentives for improving their productivity performance. Business failures, plant shutdowns and layoffs are the unavoidable byproducts of economic development."

Com Taleb em 2018 voltei ao tema:

"Systems don’t learn because people learn individually –that’s the myth of modernity. Systems learn at the collective level by the mechanism of selection: by eliminating those elements that reduce the fitness of the whole, provided these have skin in the game." 

E agora volto a encontrar mais tijolos para a estrutura em "Why Leaders Get Stuck at Average":

"We don’t automatically improve as time passes.  The longer we do something the more likely we are to do it like we’ve always done it.
...
Leading doesn’t make you a better leader. Just like playing golf doesn’t make you a better golfer.
.
The only way to improve performance – in any field – is purposeful practice. (Researchers and authors often use the expression ‘deliberate practice’.)"

E em "A basic theory of inheritance: How bad practice prevails":

"All organizations have “best practices”: habits that they have picked up in the past or mimicked from others. Managers often believe that these must be the best ways of doing things, because otherwise market forces would have eliminated them. The theory in the paper explains why this belief may be wrong. Some enduring practices may be harmful without managers realizing it because it is not necessarily the most optimal practices that survive (just like harmful viruses persist in nature)."

You make the magic!

Recordar "you need to enter their personal story" e "Mambo jambo de consultor ou faz algum sentido?".

A ver a penúltima etapa do Giro de Itália vejo um anúncio da marca de bicicletas Canyon, reparem nesta mensagem:

"We make the bike
...
You make the magic!!!"

Os doutorados emigrados

A propósito de "PME nunca vão criar emprego para doutorados", "Reitores: Lugar dos doutorados é nas empresas, não nas universidades" (BTW, estes dois textos fizeram-me lembrar aquele caso desta semana nos Estados Unidos em que os pais puseram o filho de 30 anos em tribunal para o expulsar de casa) e "Portugal continua a ter doutorados a menos e em situação precária", deixem-me contar-lhes uma estória verdadeira.

Investigador em laboratório universitário resolve testar o mercado e ir a entrevista de emprego em empresa privada. A empresa oferece-lhe 1800 euros por mês brutos. Acham que é um mau salário para alguém com menos de 28 anos e sem experiência fora da universidade?

O investigador pergunta quanto é que isso lhe permitirá ganhar líquido. Fazem umas contas de merceeiro na hora e dizem-lhe que isso equivale a cerca de 1200 euros líquidos por mês.

O investigador sorri e declina a proposta. Actualmente tem uma bolsa de investigação, julgo que de 1280 euros. Bolsa pelos vistos não é considerado salário, é considerado apoio ou subsídio. Por isso, tudo o que recebe é limpo de impostos.

Escusado será dizer que este investigador daqui a uns anos será mais um daqueles que andará pelas ruas a protestar porque não tem Segurança Social e tem precariedade laboral.

Qual é o salário médio do país? Quantas PME poderiam investir 1800 euros num investigador? Assim, para os doutorado, trabalhar para o Estado, ficar ad eternum com uma sequência de bolsas de investigação é quase o mesmo que emigrar para outro país onde se ganha mais, ou se pagam menos impostos.

O que medir?

"Replacing an accounting mindset with a decision-oriented mindset is a great starting point for defining relevant measures. [Moi ici: Recordar "Medimos, para que a informação obtida nos ajude a tomar decisões, ou a tomar melhores decisões."]"

Trecho retirado de "Are we measuring what matters?"

Para reflexão

Mão amiga mandou-me este texto, "Galinhas felizes e tabaco americano", num e-mail com um comentário venenoso a acompanhar.

E recordei esta figura:

E deste texto:

"Algum humano se recusa a comer mirtilhos?
.
Algum humano duvida que comer mirtilhos faz bem à saúde?
.
OK, agora, experimentem fazer um cocktail de sumo de mirtilho, comprando os químicos identificados lá em cima na fotografia e, depois, misturando-os nas proporções semelhantes às do fruto...
.
Quantos humanos se recusariam a beber esse "sumo"?"

Quando estudava na FEUP tinha um livro fotocopiado para a disciplina de IEQ (Introdução à Engenharia Química) com uma receita para a composição de sumo de laranja da Flórida. Nessa receita encontrava-se álcool metílico, uma substância cancerígena e que provoca a cegueira.

E volto ao texto:

"Um conselho prévio, procurem na internet os efeitos daqueles compostos aromáticos listados, por exemplo...
"The beauty of a living thing is not the atoms that go into it, but the way those atoms are put together"
O pensamento analítico julga que basta analisar os componentes isolados e, depois, juntá-los para perceber o que é o sistema... só que um sistema é mais do que a soma dos seus componentes."

Esta semana tive a felicidade de comer ervilhas que tive de descascar... venham-me dizer que é o mesmo sabor que comer ervilhas congeladas.

Cooperativa - a unidade económica do futuro?

Ontem, enquanto viajava de carro, já não sei qual a motivação, recordei os temas da série "O que passa-se?" e o que tenho escrito aqui ao longo dos anos acerca da cooperativa como uma unidade de trabalho com muito potencial em Mongo.

Depois, à noite encontrei "Des cafés associatifs pour réanimer les cœurs des villages". Acredito que veremos cada vez mais organizações deste tipo.