""All it takes for something extraordinary to happen is one person with enthusiasm."
...
Let your energy impact the people you're talking to, as opposed to the other way around."
O trecho que se segue fez-me lembrar alguns empresários de PMEs que aprenderam esta lição há uns anos:
"Randy also instilled in us a sense of ownership by finding ways to demonstrate his faith in our judgment.
"You okay if I get out of here a little early?" he'd ask, tossing me the keys to the front door. As a twenty-two-year-old, I was thrilled to be left in charge. If the boss was gone, then I was the boss-which is why I worked harder when Randy was gone than when he was there.
More important, I never forgot how much his trust meant to me, which is why developing a sense of ownership in the people who worked for me would become a priority for me as soon as I was the one tossing the keys."
Um momento de silêncio pelas PMEs que este estudo revela:
"a "cult" is what people who work for companies that haven't invested enough in their cultures tend to call the companies that have."
Paro aqui porque a próxima citação merece um postal isolado.
Trechos retirados de "Unreasonable hospitality: the remarkable power of giving people more than they expect" de Will Guidara.