Outro bom conselho retirado na continuação de Que resultados e que comportamentos?
"Changes to underlying structures and systems such as these [Moi ici: Por exemplo um novo Sistema IT] take time to show a return and so this work needs to be started early. Indeed, one of the important lessons from the Ideal Case is that, if these more fundamental changes are not made early on in the change, the danger is that they will never happen.
There are two reasons for that. First, because it's only in the early stages of the change that enough political will exists in the business to embark on changes this big and expensive. If you leave this more difficult work until later in the change, this political will may have waned - as might the enthusiasm (and budget) for the hard grind of this unglamorous kind of work
The second reason has to do with how long the results from this kind of fundamental change take to emerge. Unless you start the unglamorous work on data and systems early, the results may not have come through by the time leaders are starting to get impatient.
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Because this was a big change, he was clear that we'd need to be much more experimental than maybe we'd been in the past, where we'd expected everything to work first time. We were going to have to try, learn and try again. He was really big on that. And we were going to have to share good ideas openly across teams."
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