"Much of the fragmentation is likely to occur in product design and commercialization activities.
This activity depends on creative talent, and creative talent tends to seek the autonomy available in smaller organizational settings. This creative talent can establish much closer connections to their customers and build deeper relationships over time that will help them to deliver more effective personalization and customization, opening up opportunities for customers to participate in the design and creation of the products. These more specialized players will acquire deeper insight into the needs of the highly focused niches they are serving—needs that the customers themselves have a hard time articulating or may not even recognize.
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[Moi ici: Niche operators] Over time, they should have a greater impact on their domains, competing with large companies by serving increasingly diversified consumer desires and providing personalized, even localized, products and services.
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As consumer demand for uniqueness or other specialized attributes causes product fragmentation, another type of fragmentation will occur in the retail space, as retailers cater to specific consumer preferences with a targeted set of niche products. A new type of retailer is emerging that uses both physical and virtual facilities to help customers more effectively navigate a vast range of products to find and use those that are most personally relevant. They will increasingly offer targeted experiences to niche customer segments—showcasing products, providing learning environments to help customers get more value from the products, and creating venues for customers to form communities around these niche offerings. This phenomenon is different from more narrowly defined curation services, which simply provide expertise or reviews in a product category.
Increasingly, we will see similar trends across other domains where the barriers to entry, commercialization, and learning are diminishing."
Trechos retirados de "The hero’s journey through the landscape of the future" do Deloitte Center for the Edge" de 2014.
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