"transparency created value"

A propósito de "Cooks Make Tastier Food When They Can See Their Customers":

"The results showed that when the cooks could see their patrons, the food quality got higher ratings.
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The results were pretty compelling: Customer satisfaction with the food shot up 10% when the cooks could see the customers, even though the customers couldn’t see the cooks. In the opposite situation, there was no improvement in satisfaction from the baseline condition in which neither group could see the other. But even more striking, when customers and cooks both could see one another, satisfaction went up 17.3%, and service was 13.2% faster. Transparency between customers and providers seems to really improve service. [Moi ici: De pessoas para pessoas. O poder da interacção. A força de Mongo]
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We consistently found that transparency created value.
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Being appreciated makes work meaningful. People feel what they do matters. Human connections seem to trigger that.
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What’s exciting is that these are often subtle alterations. It’s not expensive or difficult to create transparency between consumers and producers. Just by opening up the work environment, you could improve value and quality. Transparency becomes a low-cost strategic advantage."

Ao ler isto recordei-me do que escrevi sobre a Eureka em 2015 e 2018.