Em Março de 2015, escrevi "Outra forma de David bater Golias" onde publiquei:
A loja da Eureka em Sta Catarina ñ ganharia em mostrar a relação à fábrica?— Carlos P da Cruz (@ccz1) March 10, 2015
"There will be a little card with a photo of one of the Italian artisans who made your new leather shoes, bag, or jacket. You’ll also find a pre-stamped postcard with a hand-drawn map on it of all the places in Tuscany where Arno makes its products. You can send the card to whomever you choose, but if you’d like to send a thank-you note to the man or woman who made the item you just purchased, you can send the postcard back to Arno’s founders, who will deliver it to the right person.Como é que a sua empresa pode adaptar algumas destas ideias, para fugir do anonimato?
“We’ve been surprised by how many of our customers actually choose to send the cards back to us,”
Not only do their customers know where their shoes were made, they can see a picture of the shoemaker who crafted it by hand. It’s a level of visibility into the supply chain that we don’t see very often in the world of fashion.
Arno sells products directly to the consumer, bypassing traditional retailers–and their price markups–allowing it to sell products at a fraction of the cost of traditional luxury brands, with sandals starting at $198. The brand collaborates with family-owned factories in a small region just outside Florence, Italy. Products are made by a small team of artisans, who each have extensive experience making leather goods. One of these factories has chosen to invest in Arno, which is unusual since it is usually fashion brands that invest in manufacturing facilities.
Arno wants to take this approach a step further, by humanizing the manufacturing process even more and giving customers a glimpse of the person who actually made the item they purchased. Besides the photograph that comes in their package, they can go to the Arno website, which offers bios of each artisan full of details about their families and interests. For instance, Laura, Arno’s head of quality control, was born on the island of Sardinia, and went into an artisan apprenticeship program immediately after middle school. Since she lives two streets away from the factory, she goes home for lunch every day, and returns to her village every summer for a vacation.
“We really believe this is the future of luxury,” says Crowe. “People want to know how their products were made, and the natural extension of that is to connect with the human beings who made their new shoes or bag.”"
Trechos retirados de "The future of luxury fashion? Getting to know your shoemaker"