.
Parece de propósito mas não é, as estórias, os artigos, os sintomas, vêm ter comigo:
"It’s a scary time in the retail business. If established companies can’t change the way they do business, they will be on a slow path to destruction. The barriers they used in the past to prevent smaller competitors from chipping away at their businesses are less relevant now and they are exposed to enormous risks. Things like scale and capital, which were always the strengths of large, established players, don’t protect them anymore. Even worse, being big is preventing larger businesses from making the changes they need because they are too big to change. Their culture, in which their strengths are manifested, is working against their future survival.
...
It used to be true that if you asked a merchant why a consumer buys a product, they would tell you it’s about two things: great product and a great brand. But today that’s not the end of the story, it’s only the beginning. Consumers today want more. They want to know that the products they buy are contributing to the world with ethical behavior. They want to know that a product is relevant to their lifestyle. They prefer that a product be made locally. They want it to be made of environmentally-sensitive materials. They want the purchase of the product to be a good experience, with service that is accommodating and not troublesome. They don’t want products that are sold all over the world, they want to be unique, they want their products to be individualized, special and personal to themselves.
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it means investing in direct-to-consumer communications including social media and opening brand-owned retail stores to communicate identity and authenticity.
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The new skills require enormous adaptation and change for existing companies and big businesses are not well suited to that. And of all the businesses that can’t adapt, department stores (and other businesses selling other people’s brands) are at the top of the list of companies that can’t adapt. Departments stores are not set up to tell other people’s stories, they want to be the supermarket of brands and products. Consumers today aren’t looking for that, they want a relationship with their products and brands and they want their purchases to create experiences, not just transactions.
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the changes in retail will continue to eat away at the major retailers and they will deteriorate and shrink. Their problems are an enormous opportunity and now their replacements are in formation. Watching who makes it and who doesn’t is one of the most fascinating things I have seen in retail in a long time."
Trechos retirados de "In Retail, The World Is On Fire"
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