Indicadores

Para alguém como eu, que aprecia o papel e a utilidade dos indicadores na vida das organizações, eis um artigo interessante, "5 Questions You Must Answer to Measure Your Business Well":

"Regardless of the measurement you need to answer five things about it:
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1. What’s the measurement’s purpose? Know the significance of the metric and what you’ll change in your business based on the numbers you measure.
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2. What data source will you use? Different sources of data can yield different results.
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3. How will you calculate the metric? Define a formula, especially for complex measures.
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4. How frequently will you measure? Measuring takes effort. Be efficient and only measure as frequently as you need to.
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5. Who will review the measure? Define the stakeholders who are going to receive the reports."