"Similarly, when Michelin, the tyremaker, tried to introduce lean production methods — as pioneered by Toyota — in the 1990s, it succeeded in improving productivity at the expense of agility and at a cost to its carefully nurtured humane corporate culture."
E o que é que Mongo requer? Agilidade e mais agilidade.
BTW, sublinho de "Customer experience investment fails to pay off as performance hits all-time low":
"“Businesses are still organised in the same way they were in Victorian times when we were building factories that churned out consistent objects. We’re now in a world where we sell concepts, content, ideas and thoughts [Moi ici: Em linha com "the more important it is to think about boundaries"] and the traditional organisational structure really isn’t effective in being able to do that.”"Cuidado com as melhores-práticas, cuidado com o benchmarking e com o uso que se dá à caneta.
BTW, aquela perda de agilidade da Michelin fez-me recordar as 8 semanas de congelamento:
"These practices are combined with the tradition within Toyota Production System of freezing the production schedule eight weeks before production begins, which substantially reduces responsiveness."
Trecho inicial retirado de "Best practice can make lemmings of us all"
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