Acerca da importância de estudar o ecossistema das partes interessadas

"Druker: We relied largely on discussions that we’d had with customers, with people in the industry that we worked in, the dairy industry in particular. We’d talk to nutritionists and to dairy producers, asking, “What are some of your biggest issues?” We mainly focused on the nutritionists, who are the people the dairy producer hires to help put together the ration to feed the cows. Our products go into those rations, so even though the dairy producers are buying the products, most of our efforts were focused on the nutritionists.
...
Druker: We’ve always known the end customer is the dairy producer, and ultimately the dairy cow, but yeah, we were basically getting our innovation information from a consultant that was being hired by the dairy producer. So yeah, I think absolutely part of our issue was we weren’t identifying the right people to speak to."

Mais um exemplo sobre a importância de estudar o ecossistema das partes interessadas e perceber quais são as relevantes e quais são os seus requisitos relevantes.

Isto faz-me lembrar uma conversa numa empresa há dias. Grande orgulho numa narrativa que o pessoal do marketing inventou para relacionar com uma inovação estética. Enquanto os ouvia pensava:

- O negócio é B2B. Será que os compradores vão ligar a essa narrativa?

Trechos retirados de "Jobs-to-be-Done Case Study: Arm & Hammer"