"You have to expect the unexpected, yet in retrospect, too many companies and leaders have inadvertently made themselves fragile in their pursuit of ever-greater efficiency. Then when a shock inevitably comes, they are unable to absorb it.
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Too much efficiency can be just as deadly as too little, if it leaves an organization unable to cope with change — either because it's too fragile to survive a crisis or too rigid to adapt to industry changes. So the goal should not be greater efficiency, but rather efficiency where it makes sense.
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An over-focus on efficiency can also make it more difficult to cope with gradual change.Eliminating errors by finding an optimal way of solving a problem, and then ruthlessly adhering to it, is at the root of quality control and improved productivity.
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An organization where everyone does the same things in the same way — an efficient organization, in other words — is often ill-equipped to adapt to a changing world.
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Clayton Christensen has nicely described how the very things that made a company successful, including its efficiency, can also cause it to become obsolete when it's unable to adapt to disruptive change."
Por isso é que liderar uma empresa é mais do que saber usar folhas de cálculo, por isso é que é fundamental algo mais: relações amorosas.
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