"By adopting to jobs-to-be-done theory, the role of marketing can move from passively pushing product information to an active and more integrated part of designing the service experience.
The job is the single most important thing for a service - it’s the sun your touch points, products, features and marketing spin around.
This changes marketing’s primary goal of passively telling about the product, to actively helping people solve their jobs
Without a context, it’s harder for potential customers to relate. ... Value is always relative to the context in which a job is done. Make sure your marketing is based on contexts discovered in research, so people can relate and understand your value proposition faster. Knowing the context is also crucial to design the whole service and develop products within.
First off, never see your product in a vacuum - people don’t think in terms of products, they think about getting a job done. ... This changes marketing’s view of the ‘product as the sun’ to ‘the job as the sun’."
E a sua empresa... trabalha para que clientes-alvo? Qual é o seu job to be done? Qual é o contexto em que vão usar a sua oferta?
Que mensagens usa para lhes chegar ao coração?
Que canais usa?
Que prateleiras frequenta?
Trechos retirados de "Evolving the role of marketing"