Parte I, parte II e parte III e parte IV.
"The door to new ways of thinking does not open easily, and it is the tension in the room that actually becomes the key. The tension points to where the resistance or doubt resides. Discussing the tension makes insight and resolution possible. If we can see the tension as energy and go toward it, big insights will follow. If we manage around it, we risk losing the day"
Como não recordar Nassim Taleb e o seu "stressors are information" sem stress ... não se muda.
Trecho retirado de "Flawless consulting".
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