quinta-feira, setembro 09, 2021
Another improvement project
Yesterday, the start of an improvement project.
First step: describe the "as is" process - how do we work? how do we go from inputs to outputs?
Post-its written and posted by the stakeholders.
Step Two: What Can Go Wrong? what usually goes wrong? what do we usually complain to internal suppliers? What complaints do we usually receive from our internal customers?
Post-its written and posted by the stakeholders.
Homework follows.
PS: Paper tablecloths can have very interesting uses!!!
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