segunda-feira, dezembro 16, 2019

ISO 9001: Processes and risks (without complication)

I believe the relationship between processes and risks need not be complicated. I believe it is much easier to understand how to approach this relationship from the example of a company without any quality system. Consider the process "Manufacture parts":
The process starts when Production Manager gives a Production Order to a Production Operator.
The Production Operator starts producing parts and recording process control items in the Production Order. Then, the Production Operator Packages the parts.

Now, ask: What can go wrong? What can go wrong with our intended results? What undesirable results can come out of this process?
Evaluate each situation and decide if any action is needed to avoid or reduce that risk. For example:
And the process can be modified to include two new steps:
Lesson: We do not need to complicate things.










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