We believe that most of the quality management systems have no connection with the strategic direction of an organization. But if strategic direction is fundamental for the success of organizations, then most quality management systems are not aligned with strategy. And if they are not aligned with strategy, their real contribution to business results is very poor or even dangerous.
With this presentation I want to show how different strategic directions imply different priorities and concerns in a business-aligned quality management system.
For example: How does your organization's quality policy relate to your strategy? Are your quality objectives aligned with the strategy? Do the projects of the organization contribute to the operationalization of the strategy? Are your quality management system processes focused on order winners?
This presentation will also connect strategic direction with the topic of the first video of this series, the process approach.
Since the final video, for this second theme in the series, was too long it will be presented in three parts:
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