“Overcoming myopia begins with situating the organisation and its transactional environment within the broader context of society. Such a perspective recognises the deeper causal relationships that enable and drive industry dynamics and outcomes. Understanding what these causal relationships are, how they might change and how they could affect future operating dynamics is the essence of scenario planning.
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The transactional environment is the arena in which the organisation participates, where the perceived value or benefits it creates are exchanged to satisfy perceived wants and needs. The organisation has an immediate relationship with this environment. The actions of industry stakeholders can have a direct influence on the organisation; and through its policies and actions, the organisation can exert direct influence on industry outcomes. Actors within this environment include customers, employees, distributors, suppliers, regulators, competitors, unions and other relevant participants
The dynamics of the transactional environment are invariably enabled or driven by factors beyond the industry’s boundaries. Within this broader social environment are the deeper, less obvious factors influencing industry dynamics, including demographics, social values, technology, climate, legislation, employment levels and interest rates.
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Together these factors evolve, interact and combine to provide a shifting and dynamic context for the organisation’s operations. At any given time, a unique mix of factors is interacting to produce a particular operating context. And as changes occur across each of these factors, this mix changes, shaping the attitudes, behaviours, wants and needs of society, and ultimately influencing the benefits customers seek from your business
This shifting contextual dynamic serves up a series of ongoing strategic fitness tests where the corporate challenge is to remain in alignment with the environment. Such volatility highlights the folly of strategic inertia or, worse, managerial hubris, a point well made by Theodore Levitt in his classic article ‘Marketing Myopia’. ‘In truth, there is no such thing as a growth industry,’ he argued. ‘There are only companies organized and operated to create and capitalize on growth opportunities. Industries that assume themselves to be riding some automatic growth escalator invariably descend into stagnation.’[Moi ici: Lembra-se da malta que espera a boleia da maré?]
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By instead adopting a contextual outlook, historical trends, and the forecasts based on these trends, are put into perspective. You are able to look at your historical performance, not from the position of absolute outcomes and trends, but from the deeper perspective of underlying drivers and conditions that led to those outcomes. The result is an appreciation for society’s fluency and a broader outlook towards the future.”
Trecho de Steve Tighe retirado de “Rethinking Strategy”
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