“Who the groups of similar actors are and how they interact with other groups who have different levels and sources of power.
The real goals these groups have, be they explicit or implicit.
Their resources, which are not only physical (such as money, equipment) but mental or moral (such as authority or the expectation of mutual support).
Their constraints (time limits, other demands, limits to power and authority, including the ability to influence others, and problems they face in achieving their goals).
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In order to influence the resulting behavior, managers can change the system either directly (by changing the actors, setting new goals, giving more resources, or removing some constraints) or indirectly (by, for example, changing reporting lines, processes, information, training, and so on),”
- "It’s a human behavior one." (parte II) (Janeiro de 2017)
- BSC vs ISO 9001 (parte VII) (Janeiro de 2016)
- Parte III - Relacionar processos e pessoas (Janeiro de 2009)
Excerto de: Bungay, Stephen. “The Art of Action: Leadership that Closes the Gaps between Plans, Actions and Results”. iBooks.
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