segunda-feira, outubro 15, 2018

Influenciar comportamentos

“Who the groups of similar actors are and how they interact with other groups who have different levels and sources of power.
 The real goals these groups have, be they explicit or implicit.
 Their resources, which are not only physical (such as money, equipment) but mental or moral (such as authority or the expectation of mutual support).
 Their constraints (time limits, other demands, limits to power and authority, including the ability to influence others, and problems they face in achieving their goals).
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In order to influence the resulting behavior, managers can change the system either directly (by changing the actors, setting new goals, giving more resources, or removing some constraints) or indirectly (by, for example, changing reporting lines, processes, information, training, and so on),
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Excerto de: Bungay, Stephen. “The Art of Action: Leadership that Closes the Gaps between Plans, Actions and Results”. iBooks.

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