Nada atraente

o Paulo Peres chamou-me a atenção para um artigo que me parece muito bom, "Value-based pricing and cognitive biases: An overview for business markets" de Mario Kienzler e publicado online por Industrial Marketing Management. O artigo lida com 4 vieses cognitivos que afectam a temática do pricing por parte dos agentes económicos.

Mal comecei a ler o artigo apreciei a quantidade de autores que ao longo dos anos li e que agora aparecem num texto sobre pricing. Nomes como: Kahneman, Gigerenzer e Ariely. Depois, quando encontro uma relação entre um tema que há longos anos aqui tenho referido, o locus de controlo, com o pricing, foi ouro sobre azul. 

Vejamos então o primeiro viés cognitivo: A percepção da falta de controlo.

"Proposition 1: The extent of managers' internal (external) LOC is positively (negatively) related to the extent to which firms practice value- based pricing."

Racional para isto?

"Control is an important concept in psychology and sociology, frequently operationalized as a subjective, domain-specific, and outcome- oriented construct related to locus of control (LOC) ... individuals with an external LOC perceive luck, coincidence, or influ-ential others as shaping external events that they must passively bear.
..
Research in psychology has frequently investigated the illusion of control—that is, overestimation of one's perceived control in chance situations. In contrast, perceived lack of control is defined as the tendency to underestimate one's control over events. The evidence suggests that people tend to under- estimate their control in situations where they actually have control.
.
In the context of pricing, perceived lack of control manifests as a subjective perception of managerial control over pricing that leads to a concrete price outcome. As such, a range of evidence suggests that LOC affects managerial pricing practices. More precisely, managers with an external LOC react positively to pricing practices that emphasize cost- or competition-based pricing.
...
many managers believe they have no control over pricing and that “‘we determine our costs and take our industry's traditional margins’ or ‘the market sets the price and we have to figure out how to cope with it.’”
...
entrepreneurs with an external locus of control prefer low-cost strategies—that is, strategies with a focus on costs and low prices.
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Managers characterized by perceived lack of control over pricing are passive and rely on docile pricing practices such as adding a margin to costs or matching market prices. In contrast, value-based pricing requires managers to actively and confidently influence pricing through their behavior—a view associated with an internal LOC."

Depois destes sublinhados, regresso ao primeiro postal, de 2007, onde mencionei aqui o tema locus de controlo e a duas perguntas que fiz na altura:

"E quando um gestor tem o seu Locus de Controlo no exterior?.
Aparecem-nos comportamentos deste tipo.
Os telejornais, os foruns, os jornais e as antenas abertas, são o palco para quem se queixa dos chineses, esses malvados, ou dos espanhóis, ou dos polacos, ou dos marroquinos, ou dos portuenses, ou dos lisboetas, ou dos bracarenses... a culpa é sempre dos outros.
...
E quando numa comunidade a maioria dos seus membros tem o seu Locus de Controlo no exterior? Nada atraente!!!"