"you cannot save your way to prosperity"

"when the finance or accounting department drive savings, often times they do so without seeing the big picture of how cost cutting might impact employee and customer satisfaction as well as loyalty.
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 you cannot save your way to prosperity . When you cut costs without considering the impact on employees, customers, and overall loyalty, you make a conscious decision to follow a short-term path with poor long-term results.
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When revenue falls, it is natural to think about cutting costs. If you do cut costs, be careful about your message to employees and customers. Customers and employees don’t want to board a sinking ship. Focus your efforts on where you can add the greatest value for your existing and future customers."

Trechos retirados de "The Good, The Bad, And The Ugly Of Cost Cutting
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