Como pão para a boca

A propósito de "Quer atrair consumidores? Aposte no design ":

"Esta deve ser a aposta forte das empresas para aumentarem o seu negócio e conquistarem mais clientes, mas há quem continue a olhar para o design como um custo"

Recomendo a leitura de "Not just a pretty face: economic drivers behind the arts-in-business movement" de Robert D. Austin e Lee Devin, publicado no Journal of Business Strategy (2010).

"In the market place, products and services with aesthetic dimensions often command startlingly high prices (a Bang & Olufsen TV) or sell in volumes that dwarf less sophisticated offerings (Apple’s iPod). Some of these products and services appear immune from the progression toward commoditization that innovation research portrays as inevitable. High profit margins, big sales volumes, immunity from commoditization – these command the attention of the most bottom-line-fixated managers.
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Might enthusiasm for innovation be a ‘‘bubble’’? No, there’s something more fundamental at work here. This buzz is not a fad, but a symptom of executives’ mostly intuitive (but increasingly urgent) understanding of two fundamental technology-driven tectonic shifts in the business environment. These shifts and their accompanying seismic upheavals will change the way firms compete, especially established companies based in developed economies. Both shifts point managers toward art, art making, and aesthetics – territories unfamiliar to many, but in which they will soon need to build competitive capabilities.
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Executives of established firms in developed economies, bracing for a battle against foes with insurmountable cost advantage, naturally seek less-cost-dependent strategies.
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Michael Porter has argued that companies can successfully employ one of two generic strategies, but not both. A company can compete via cost leadership, in effect saying to its customers ‘‘Buy my products (or services), they’re just as good as others, but they’re cheaper.’’ Or a company can compete via differentiation, saying to customers, ‘‘Buy my products (or services), they cost more than others, but they’re better.’’ The rise of companies and brands competing from low cost regions, with access to a nearly infinite supply of low cost labor, suggests to firms in developed economies that they may soon have difficulty maintaining cost leadership (if they aren’t already). Some form of this realization usually starts managers in established firms thinking harder about differentiation strategies.
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Companies will need to figure out how to convincingly sell beauty, meaning, and experience, and that’s going to require that they think about aesthetics with a certain degree of expertise and coherence"

Temos de ligar ainda isto com  "somos todos alemães" e com a TSU para exportadores. Design, tão importante para as empresas como pão para a boca.

À atenção dos novos velhos.