Ao ler "Dangerous Cost Reduction Projects" lembrei-me de Centeno, Leão e Medina:
"The fundamental flaw in these cost reduction projects is that while revenues and costs are an integrated whole, these projects implicitly assume that costs can be reduced with no meaningful negative impact on revenues [Moi ici: service level em vez de revenues] — and these gainsharing agreements absolve the consultant of any responsibility whatsoever to pay attention to revenues.
...
There is a reason revenue is nowhere to be found in the incentive structures of these gainsharing contracts. It is because increasing profit is hard while reducing costs (without concern for revenues) is as easy as fishing in a barrel. And the cost reduction consultants love nothing more than fishing in a barrel for huge heaping piles of cash. Reducing costs in a way that enhances profits is really hard. That is why companies don’t get it done on their own and look for help. I get that. But their desperation just opens them up to exploitation. [Moi ici: Pena que os ministros não sejam condenados a usarem os serviços que depauperam com cortes]"
