Nos últimos meses várias empresas de vários países contactaram-me por causa de projectos na área da optimização de processos.
Interessante este artigo, "The Boss Wants to Make You More Efficient", publicado no WSJ do passado Sábado:
"For years when AT&T Inc. threw a retirement party, employees had to enter the names of attendees in the telecom company's expense-reporting system. It was the kind of small annoyance that is an accepted part of office life for millions of whitecollar workers.
But a technology team at AT&T figured the requirement, plus a similar one for service-anniversary parties, was costing its workers 28,500 hours a year that they could be spending on more important tasks. So the company scrapped it, and in the past two years has made more than 160 similar moves it estimates are saving employees nearly 3 million hours a vear.
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The threat of an economic contraction has put companies under growing pressure from investors to reduce waste and boost productivity. That has led to a wave of layoffs and other cost cutting. Many companies are also moving bevond broad austerity measures and homing in on the minutiae of everyday work. They are rethinking processes and how employees do their jobs, with the goal of getting workers to make better use of their time. The efforts are permeating U.S. companies to a degree that executives say they haven't seen in years.
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Efficiency is about how work is done, and it is closely linked with productivity. If workers are more efficient -reducing the time and resources needed to complete a task-productivity should theoretically improve, too. Productivity, as narrowly defined by macroeconomists, measures the amount of output produced in one hour of labor.
How companies measure productivity varies. Some businesses consider the revenue or profit generated per employee. Others focus on projects delivered or new products shipped. Improved processes could also pave the way for companies to employ fewer people.
At some point, however, shaving time off workers' tasks in microdoses reaches a limit in terms of cost savings. Companies ultimately still need innovation and investment to fuel long-term growth, said Roger Martin, [Moi ici: Nunca esquecer esta achega de Roger Martin, aumentar a produtividade à custa da eficiência tem limites, são "peaners". Aumentar a produtividade a sério tem de passar pelo numerado da equação da produtividade] former dean of the Roman School of Management at the University of Toronto and now an author and adviser to executives.
Labor productivity has largely led by Toyota Motor Corp., which popularized an approach to manufacturing defined by an obsessive commitment to efficiency and constant self-assessment. Elements of that playbook are now being adopted in sectors well beyond manufacturing, from tech to finance to food service. [Moi ici: Costumo dizer isto muitas vezes, a abordagem por processos é muito mais eficaz a nível de serviços do que na fabricação. Na fabricação as coisas vêem-se, as coisas circulam. Nos serviços, é muito mais impactante e revelador transformar as coisas intangíveis em algo palpável. Mapear um processo é como levar uma organização a tomar consciência de como é, de como funciona e esse é o primeiro passo para a batota]"
Imagem retirada deste postal Uma saudade enorme ...
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