Isto é tão, mas tão verdade:
"If you belong to an organisation that still considers existing documented procedures as quality management processes not only have you not captured the spirit of the new approach but you should be picked up by your customers and other assessment organisations as not meeting the requirements of clause 4.4.1. The fact that more nonconformities haven’t been raised against organisations says a lot about the state of third-party certification and its economic need to survive. Perhaps conformity assessment bodies (CAB) are retaining paying customers who don’t actually deserve to hold the certification."
Recordo:
- de 2010 - O mundo das auditorias da qualidade está louco (parte III)
- de 2011 - Lindos exemplos do país das certificações da qualidade
- de 2015 - Só cometo uma batota
Trecho inicial retirado de "ISO 9001 Process approach"
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