"As legendary statistician and management consultant W. Edwards Deming argued in his book Out of the Crisis, 94% of most problems and possibilities for improvement belong to the system, not the individual. I would argue that most productivity improvements belong there as well. Personal solutions can be useful, but the most effective antidote to low productivity and inefficiency must be implemented at the system level, not the individual level....Too often workers are made responsible for tasks but aren’t given the authority to deliver results. This misalignment leads to frustration, stress, and overburden."
Trechos retirados de "Productivity Is About Your Systems, Not Your People"
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