Some time ago, when carrying out an audit, I again found a situation unfortunately too common.
After reading a training procedure, I asked for the annual training plan. I selected a training course and asked what were the competence gaps that the course aimed to fill.
Silence....
It seemed that I was speaking Chinese or Greek.
- Competence? We ask managers what training needs are and it is based on the responses that we prepare the training plan.
I tried to approach the situation in another way:
- Do you have a document describing the competence profile of a job?
- We have! - they answered
- Can I see it?
The document, however, only linked the names of people to a list of activities that they could perform more or less frequently.
- Have you any document that describes what a person has to master to perform a function autonomously?
- No!
- How do you show that a certain person is competent?
To be continued.
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