"unless we know what kind of quest those people are on"

Relacionar:

"Our job is never to exploit the customer’s circumstances. [Moi ici: BTW, quantos programas directos de televisão conseguem vencer este teste?] It’s to help improve them where we can. No matter what we’re selling, we can’t serve the people we want to engage with or create change for the better unless we know what kind of quest those people are on."

Com este outro texto:

"The reason that so many people hesitate to go into sales is because they feel that selling is asking for a favor.
...
if you’re busy selling a product that people don’t wanna buy and creating discomfort as you do so, I think you should sell something else.
...
not view selling as manipulation, not do selling as something we do to people, but do it as something we do with people.
...
So, if you are in a corner where you’re going to have to exert social or other pressure to create the tension to get someone to buy something from you that you actually don’t think they should buy, that you’re doing it for the commission, then you’re not a professional."

Trecho inicial retirado de "Understanding The Arc Of Your Customer’s Story"