quarta-feira, março 04, 2015

ISO / DIS 9001 "Compreender a organização e o seu contexto"

"7. Context of the organization
Understanding an organization and its context, and the needs and expectations of interested parties, is central to maintaining a business. Section 4.1 of the revision requires an organization to determine "external and internal issues that are relevant to its purpose and its strategic direction."
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After they are determined, the organization is to monitor those internal and external issues. The clause further requires an assessment of the organization's ability to achieve the intended results of its QMS. The tool most capable of supporting compliance to section 4.1 is a SWOT or strengths, weaknesses, opportunities, and threats analysis. Another tool, the balanced scorecard, [Moi ici: Não concordo, a não ser neste âmbito] is also a likely candidate. Both are products of business, not necessarily quality management."  
Comparar com a nossa opinião de Maio passado.
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Trecho retirado de "A New Look 14 things you must know about the upcoming ISO 9001 revision" de Paul Palmes publicado pela revista Quality Progress de Setembro de 2014

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