.
Mais um trecho acerca da batota, do desenho deliberado da experiência que queremos que os clientes vivenciem:
"Experience offerings arrange for particular items and activities to be
displayed and unfolded at given times and in a given order. The content needs to be staged and structured to have direction and to make the most of the time and the activities that take place. Events should not unfold at random, but rather in a structured manner as to optimize the experience. Experiential value – although it can occasionally be created by random, or by the subject’s purely internal efforts, should in a commercial context rather be a well thought out endeavor: A deliberate effort by an organization to optimize stimuli – objects, activities, facilities – to provide an experience for a consumer. Someone needs to have thought through and asked, “what is a good way to do this?” What makes this content and activity fun and interesting? It involves the “what content to present?” and “how to present it?” questions. The principles of dramaturgy may be used to structure stimuli, content and activities to optimize the coming about of a worthwhile experience.
A dramatic structure can be used to intensify and enrich an experience offering. It can give direction and order to events taking place, by constructing them into a meaningful sequence.
It can be used as a way of giving a good introduction – to build in suspense and dramatic turns into an activity as it plays out, to give characters and roles to play for employees and guests, to arrange for conflict, challenges to overcome and clear goals to reach. Done skillfully this can very well build a strong frame and backbone for the offering, developing a suitable rhythm and escalation to increase the offering’s overall value."
Trecho retirado de "On Experiences as Economic Offerings" de Susanne H. G. Poulsson.
Sem comentários:
Enviar um comentário