"Why Segmentation Matters" (parte II)

Parte I.

"If your sales representatives are providing these high cost services to all customers without regard for return on sales, (Moi ici: "Return on sales", a base para a construção de uma curva de Stobachoff. Já a fez para a sua empresa?) then you are losing money. To that end, segmentation could benefit by determining which customers value the programs and are willing to pay for your services and which ones believe these programs are less useful. (Moi ici: E a sua segmentação, em que bases é feita? Geografia? Come on!!!)
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Without a proper understanding of the segmented structure of the market, a pricing decision that is important and facing uncertainty may miss its mark. Understanding what makes your customers different from one another based on what they value is the required ingredient (Moi ici: O que é que eles valorizam e procuram? Qual o verdadeiro jo-to-be-done que está em causa?) for a successful needs-based segmentation that leads to more profitable pricing.
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When it comes to pricing, segments based on value will be more productive.
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Start with a good segmentation plan to identify customer value before thinking about setting price (Moi ici: Esta é para nós Paulo!))
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The goal of segmentation is to identify what matters most to your target segments. One of the first steps is identifying your target segments based on the segment clusters that the database presents.
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Establishing your segment offerings first before determining your price provides the sales force with the knowledge they need for a flexible and profitable negotiation.
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Emphasize the importance of adhering to your price fences to avoid adding free extras that increase the cost to serve and dilute the integrity of your price fences.
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To execute a value-based segmentation plan, tie it to a profitable sales strategy that distinguishes between profitable and unprofitable customers."