- Isso deve ser inconstitucional!
- Mas isso é anticonstitucional!
- Provavelmente não respeita a constituição...
E recordo logo as palavras de Tainter sobre a derrocada das civilizações...
Lembrei-me disto tudo a propósito da franqueza crua, nua e dura com que Meg Whitman, CEO da HP, retratou a situação da empresa:
"She projected that the company would continue its headlong plunge in profits for at least another year—with a full rebound not in sight until 2016. (Moi ici: E seria tão fácil mascarar resultados mais um ano...)
The "single biggest challenge facing HP," she said, has been the multiple changes in HP's leadership, which caused "inconsistent strategic choices and some significant execution miscues." All that shuffling at the top led to a deficit of actual leadership within the company.
The lack of central leadership left individual units to figure out things for themselves. The company's marketing? Totally uncoordinated. Its services unit? Directionless from four changes in the top in as many years, and hurting from changes in the sales force. Its products? Too many, too slowly delivered, poorly packaged. Managerial accountability? What's that?
Apparently people at HP spent so much time changing offices that nobody ever got around to actually measuring what the company did. Whitman said there were no real metrics for measuring performance or providing early warnings, and top management had been essentially flying blind. "I've learned at HP, you don't get what you expect," Whitman said. "You get what you inspect."