Ontem de manhã, no Jornal de Negócios, li:
"O que explica que, sendo o décimo pais que mais fundos recebe face ao PIB, Portugal tenha dos piores desempenhos económicos na UE?
- Portugal está praticamente estagnado desde 2000 porque não tem tido uma boa performance no que toca a crescimento sustentado."
Depois, durante a minha caminhada matinal sublinhei:
"Complexity, in combination with unfolding new and unforeseen circumstances, produces systemic problems that manifest themselves throughout the enterprise.
...
Systemic problems tend to be stubborn because their root cause(s) are not obvious; it takes a deliberate and concerted effort to diagnose them and create authentic solutions. Unfortunately, only a few CEOs deliberately choose to initiate and sustain such an effort. The majority of CEOs tend to favor investing in the same familiar solutions that caused the systemic problems in the first place because they find them prudent, safer, and easily defensible because others have already opted for the same solution. This is precisely why systemic problems are so costly and why they can linger in the system for such a long period of time. Nothing changes until someone intervenes with innovative and effective solutions, or until these problems unleash a destructive chain reaction-whichever comes first.
...
Treatment of symptoms - without knowing their root cause(s)-is malpractice. Root causes can only be solved with solutions which efficacy is grounded in proven cause-and-effect relationships, thus predicting to restore integrity to the system. That is what distinguishes them as authentic solutions.
...
The obstacle standing between a CEO’s experience of confusion and disorder and solving systemic problems is the individual’s own mental programming—in other words, the principles and methods she or he accepts because of a belief that they are valid and true and those she or he rejects because of a belief that they are invalid and untrue."
E recordei-me de "- Drop your tools!!! Ou porque não era o verdadeiro socialismo"
Trechos retirados de "The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems" de Hans Norden.
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