"Perception is subjective. In other words, awareness of a common environment through physical sensations differs from person to person. Therefore, different people have different experiences of reality. Such differences become especially significant when new and unforeseen circumstances unfold before our eyes, such as when events disrupt a business’s normal operating conditions.
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What we "see" is the result of a successful matchup of patterns in the reality an individual observes and his or her mental programming, which happens throughout our lives and is affected by our education, schooling, cultural habits, customs and traditions, prejudices, interpersonal relationships, work or industry experiences, exposure to different socioeconomic and geopolitical environments, media exposure, travel, and reading.
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An individual’s perception of reality is thus a matter of creating mental images. We create mental images by matching the object of our observation, or our experience of a situation or condition, with our mental programming. Therefore, reality is judged according to the beliefs we were mentally programmed to accept as right or wrong, valid or invalid, or true or false. And we apply those beliefs to our interpretation of successful value-chain governance and to interpret events as they unfold before our eyes."
Trecho retirado de "The Root Cause: Rethink Your Approach to Solving Stubborn Enterprise-Wide Problems" de Hans Norden
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