“The minute the future becomes unpredictable, efficiency can become your enemy.”

Isto é tão, mas tão a mensagem deste blogue "Letting Go of Efficiency Can Accelerate Your Company — Here's How":

"a culture shift toward transparency, experimentation and empowerment can make companies more successful at any size.
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The first modern companies were bureaucratic juggernauts like the East India Company, and their practices still prevail. When you’re running an empire, efficiency - not innovation - is king. For most of history, companies just needed to deliver products and services as quickly as possible to as many people as possible. Competition became about efficiency and scale, and the hierarchy of management we still use today emerged to divide the thinkers who had ideas and the doers who executed them.
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“Efficiency is great if you can plan for the long-term,” Pisoni says. “If you know what you’re going to do for a long period of time, you can really get into the nuts and bolts of how to do it efficiently.” But because efficiency, by design, locks in roles, processes and practices, it also makes it much harder to change.[Moi ici: Por isso é que a automatização em Mongo tem de ter conta peso e medida, pois os robots têm custos e consequências]
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Flash forward to 2015, when the future is more unpredictable than ever. The connectivity we've achieved over the last decade has changed everything. “We moved from a world of information scarcity to a world of information ubiquity,” Pisoni says. Consumers are learning, sharing, adapting — and changing their expectations more rapidly. “The world formed a giant network. And that has accelerated the pace of change to crescendo.”
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Still, a shocking number of companies are designed so they literally can’t change with the shifting tide of consumer demand. “The fundamental problem organizations face is that they can no longer keep up with their customers. The hierarchy and the network are smashing into each other, and organizations of all kinds can't keep up with the people they serve,” Pisoni says.
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“The minute the future becomes unpredictable, efficiency can become your enemy.”
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The shift from the efficiency model to the responsiveness model is a cultural one - it means unlearning over a century of inherited instincts.
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Efficiency stems from long-term planning - if anything went wrong, it was because you weren't able to predict and plan for it. In an era that demands you leverage the benefits of unpredictability, you need to create a culture of hypothesis-testing and quickly change course based on results. [Moi ici: E estão a imaginar o discurso dos socialistas de todos os partidos, todos cheios de certezas, todos cheios de respostas, todos ávidos de nos iluminarem com as suas estratégias]
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In a world where you can’t predict what’s coming, you have to give up some control:[Moi ici: Ainda me lembro do choque libertador desta descoberta, daquilo a que alguém me ensinou a chamar o "optimismo não documentado"]
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Creating lasting change is about changing everyday decisions.[Moi ici: Outra verdade fundamental!!! Como citava ontem num outro texto, a mudança não é um evento, a mudança é um processo]
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The notion of moving away from efficiency may be anathema to many startup leaders. It disrupts what many organizations see as their competitive advantage. Will you lose your edge if you invest in experimentation? Pisoni’s answer is a resounding no. “To be clear, I’m not against efficiency," he says. "I’m against the idea of long-term planning efficiency.” When we can’t predict the future, efficiency can no longer drive decisions."

E volto a Alicia Juarrero:
"Resilience is evolving towards greater evolvability, enabling creativity and emergence"