A velha batota

"Because almost every single business - especially retail, product ones with a physical location - compete on price. They’re under extreme pressure, and often use discounting as a way to drive demand.
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But discounting is a race to the bottom.
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Instead, they should be selling the experience.
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Because there are basically two reasons why people hire service professionals:
1. Technical Skills or Know-How
2. Customer Experience Dealing with You
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Selling services is more difficult than products because you’re selling something intangible and invisible.
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And to be honest, most clients aren’t qualified to properly differentiate between the technical skills of two more or competitors. (IF they were, then they probably wouldn’t need your help in the first place.) It’s not because they’re dumb or naive. It’s just not their area of expertise.
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So people typically buy services if they know, like, and trust you. Of course you need to be competent, demonstrate expertise and can hopefully accomplish what you say. But people still largely buy based on the experience in dealing with you, and not because of the specific features you provide."

Trechos retirados de "How to "Sell the Experience" & Escape Pricing Pressure"