terça-feira, março 11, 2014

"The competition is not between brands, but between branded offerings"

"What competes for customers is therefore the offering, not the company. We cannot treat the company as the subject of a competitive strategy in this sense. The collectivity of its offerings cannot have a single competitive position. Nor does it make sense to speak of customers choosing a
company, of price being determined for a company, competitively positioning or differentiating a company. None of these can apply to more than a single offering.
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Dissenters often argue that customers choose the company, by claiming that it is the company’s range of offerings, or its reputation, or especially its brand that customers choose.
...
The competition is not between brands, but between branded offerings."
Trechos retirados de "Creating Value Successful business strategies" de Shiv S. Mathur e Alfred Kenyon

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