A experiência pode ser uma desvantagem (parte III)

“Experience may possibly be the best teacher, but it is not a particularly good teacher.” (James March em "Ambiguities of Experience")

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Experiential Knowledge is rooted in our sensitivity to qualities. But developing sensitivity is one matter; using this sensitivity to learn is another matter altogether.

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The action and the consequence must be joined in perception. The relationship is what gives meaning; to grasp it is the object of all intelligence. (Moi ici: Costumo escrever que muita gente age como amadores a jogar bilhar. São incapazes de relacionar acções agora com consequências futuras. Tenho apontado vários exemplos ao longo dos anos)

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Our personal experience is both limited and compelling. This combination leads us to overvalue the importance of the very small sample of experience our lives bring. While meaningful, this limited life experience can be very difficult to interpret; usually our interpretations are flawed in the many ways that March identifies. All these flawed interpretations lead us to build Conceptual Knowledge that is often incomplete and misdirecting.

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One of these flaws is particularly problematic when it comes to developing artistry. When we experience effectiveness, the gravitational pull of this success often keeps us from exploring further; when we learn quickly in the moment, we often miss better options. (Moi ici: Fundamental a postura de seguir a curiosidade em vez da busca de certezas) As March says, ‘Experience is likely to generate confidence more reliably than competence and stop experimenting too soon. As a result, there is a persistent disparity between the assurance with which advice is provided by experienced people and the quality of the advice.”

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Último recorte de "Artistry Unleashed" de Hilary Austen, um livro cuja leitura recomendo vivamente. Indispensável para quem não vê saída no mundo dos negócios, para quem só conhece o preço/custo como única alavanca para conquistar clientes.