sábado, abril 02, 2011

If you give them peanuts, you will get monkeys

Por várias vezes discordei dos governos, de Marcelo Rebelo de Sousa e de muitos outros que em nome da auto-estima, da confiança e sei lá que mais proclamaram "fake recoveries" e uma atmosfera cor-de-rosa.
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John Kotter põe o dedo na ferida:
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"Don’t protect people from troubling data":
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"Usually top management shields people from disquieting news. Then when they try to initiate significant changes, a low sense of urgency within middle management makes execution painfully difficult. The change effort eventually fails or falls far short of top management’s aspirations.
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They resist sharing outside information broadly with managers or employees either because (1) they believe most people are not smart enough or experienced enough to understand it, (2) they worry about being unfairly blamed when the information does not make them look good, (3) they fear that leaks to analysts and brokers will cause a drop in stock price, and (4) they worry that a broader distribution of troubling information will hurt morale, increase turnover, and, in general, turn damaging contentment into even more damaging anxiety and anger."
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"The choice is clear. Do you want to risk short-term problems, or do you want to shield people from relevant external information, allow complacency to remain too high, and ultimately to undermine an organization’s future? Stated as such, this question sounds so stark as to be simplistic. A decade ago I would have said “too simplistic.” Not today."

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