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The powerless retaliate through subtle sabotage. They slow things down by failing to take action—a form of pocket veto, in which a bill is killed simply because time runs out. Negativity and low aspirations show up in behaviors psychologists call defensive pessimism, learned helplessness, and passive aggression.
It doesn’t have to be that way. Every change can be an occasion for empowerment, in which people add their own hopes and ideas to common goals. Leaders can give them more control over their circumstances—for example, by rethinking constricting rules. Giving associates opportunities to develop initiatives and be recognized for them can result in small wins that propel big changes. Deep and wide involvement can spread power: tens of thousands in communication networks, thousands in brainstorming sessions, hundreds on problem-solving teams.
Great leaders build confidence in advance of victory."
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