"When we add up lots of little compromises, we get to celebrate the big win. But overlooked are the unknown costs over time, the erosion in brand, the loss in quality, the subtraction from something that took years to add up.Qual o negócio da sua empresa, subtracção ou adição?
In a competitive environment, the key question is: What would happen if we did a little better?
Organizations that add just a little bit every day always defeat those that are in the subtraction business."
domingo, março 26, 2017
Na linha de aumentar a produtividade reduzindo custos unitários (denominador) ou aumentando preços unitários (numerador) este texto de Seth Godin, "Counting Beans":