Quando comparamos a ISO 9001:2008 com a ISO 9001:2015 podemos identificar várias diferenças. Consideremos duas:
- os riscos e as oportunidades (6.1.1);
- a referência explícita a indicadores de desempenho associados a cada processo (4.4.1 c))
"Once again, the reason why a measurement is important to a business or government agency is because of the existence of risk. Without risk, information would literally have no value to decision making....risk reduction is the basis of computing the value of a measurement, which is in turn the basis of selecting what to measure and how to measure it....Remember, if a measurement matters to you at all, it is because it must inform some decision that is uncertain and has negative consequences if it turns out wrong."Trechos retirados de "How to Measure Anything - Finding the Value of “Intangibles” in Business" de Douglas Hubbard
Veremos na parte III.