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O autor termina com uma lista de 12 características que são partilhadas pelos sobreviventes:
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"1.Perceive, believe (look, see, believe). Even in the initial crisis, survivors' perceptions and cognitive functions keep working. ... If there is any denial, it is counterbalanced by a solid belief in the clear evidence of their senses. They immediately begin to recognize, acknowledge, and even accept the reality of their situation. ... They may initially blame forces outside themselves, too; but very quickly they dismiss that tactic and recognize that everything, good and bad, emanates from within. They see opportunity, even good, in their situation. They move through denial, anger, bargaining, depression, and acceptance very rapidly. They “go inside.” Bear in mind, though, that many people, may have to stuggle for a time begore they get there."
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"2.Stay calm (use humour, use fear to focus). In the initial crisis, survivors are making use of fear, not being ruled by it.
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3.Think/analyse/plan (get organized; set up small, manageable tasks). Survivors quickly organize, set up routines, and institute discipline.
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4. Take correct, decisive action (be bold and catious while carrying out tasks). Survivors are able to transform thought into action. They are willing to take risks to save themselves and others. They are able to break down very large jobs into small, manageable tasks. They set attainable goals and develop short-term plans to reach them… They deal with what is within their power from moment to moment, hour to hour, day to day. They leave the rest behind.
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5.Celebrate your successes (take joy in completing tasks)
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6.Count your blessings (be grateful - you're alive)
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7.Play ...
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8.See the beauty...
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9.Believe that you will succeed (develop a deep conviction that you'll live)
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11.Do whatever is necessary (be determined; have the will and the skill). Survivors have meta-knowledge: They know their abilities and do not over-or underestimate them. They believe that anything is possibly and act accordingly. Play leads to invention, which leads to trying something that might have seemed impossible. … Survivors don’t expect or even hope to be rescued. They are coldly rational about using the world, obtaining what they need, doing what they have to do.
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12.Never give up (let nothing break your spirit). There is always one more thing that you can do. Survivors are not easily frustrated. They are not discouraged by setbacks. They accept that the environment (or the business climate or their health) is constantly changing. They pick themselves up and start the entire process over again, breaking it down into manageable bits. Survivors always have a clear reason for going on. They keep their spirits up by developing an alternate world made up of rich memories to which they can escape. They mine their memory for whatever will keep them occupied. They come to embrace the world in which they find themselves and see opportunity in adversity. In the aftermath, survivors learn from and are grateful for the experiences they’ve had."
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Que finale!
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Desde o início da leitura do livro que procuro fazer o paralelismo com as empresas e com os seus líderes.
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Quando sou contactado por empresas que estão a passar um mau bocado, se o projecto avança, há uma conversa que aprendi a ter nas primeiras sessões de trabalho, de nada serve criticar os que estiveram à frente da empresa no passado, de nada serve criticar as leis do país ou da UE, de nada serve criticar a maneira de pensar dos clientes, de nada serve atirar as culpas para os funcionários que se despediram... estamos nisto juntos e, para a frente é o único caminho. O primeiro passo é passar o locus de controlo para o interior da empresa. Depois, o "go inside" à procura de um propósito útil num mundo em mudança constante. E um aviso, a frase de Guterres é terrivelmente verdadeira "É a vida".
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Apesar do nosso esforço... actividade não é igual a sucesso, e o que é verdade hoje, amanhã é mentira.
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