Jill: Yes, but she thinks like me. So I should be able to think it through and find her pattern, logically and rationally.
MacGyver: Without the emotion, right?
Jill: That's what gives her the edge. People and emotion can't get in her way.
MacGyver: Well, I say we trust our instincts—go with our gut. You can't program that. That's our edge."
- They are training tools. They help novices get started in learning a task.
- They are memory aids. In many jobs they help workers overcome memory slips.
- They can safeguard against interruptions.
- They reduce workload and make it easier to attend to critical aspects of the task.
- They are a way to compile experience and historical information. Procedures are useful when there is a lot of turnover and few workers ever develop much skill.
- They can help teams coordinate by imposing consistency. If the people on the team know the same procedures, they can predict one another’s next moves."