Há dias escrevi "Acerca do feedback". Ontem, encontrei um texto que vai na mesma linha, "Science Says Smelling Cinnamon Can Make You Much More Creative and Innovative (But Not for the Reason You Might Think)":
"Sometimes a compliment can be like a self-fulfilling prophecy. Praise an employee for deftly handling a customer dispute -- even though it's the first time that employee has managed to handle a difficult conversation well -- and he or she will start to expect to handle similar situations well in the future.
...
Yep. When we believe there are reasons we will be more creative -- which also lowers our natural tendency to downgrade and therefore inhibit our level of creativity -- then we're much more likely to be creative.
Cinnamon is irrelevant. Expectation is everything. Belief is everything.
In yourself, and in other people.
Want your employees to be more creative? Use your own "cinnamon." Find ways to help them feel more creative. Use praise and recognition and validation to help them expect to be more creative.
But don't stop there. If you want to build a high performing team, praise achievement. Offer constructive feedback after missteps or failures."
Sem comentários:
Enviar um comentário