"In April 2000, Krispy Kreme went public. On the first day of trading, investors looking to desert the faltering dot-com bubble piled in and the KKD stock soared 76 percent. Krispy Kreme then experienced huge pressure to sustain expansion quarter after quarter, and growth quickly became the company's only story. And it seemed to be delivering. By mid-2003, Krispy Kreme stock was trading near $50, up 235 percent from its IPO price. Fortune magazine labeled the donut maker "the hottest brand in the land."Como não recordar: a culpa foi do preço.
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However, far from Wall Street, on Main Streets everywhere, the brand was suffering. The strategy of selling donuts anywhere and everywhere diluted the appeal of its core product. Piles of day-old donuts in grocery stores and gas stations meant Krispy Kreme became ubiquitous, diluting the "freshly made" appeal and neglecting the donut-making theater that had been part of the brand's novelty and mystique. At the same time, Krispy Kreme's uncontrolled focus on growth for growth's sake meant the market became rapidly oversaturated as new franchises were opened, often just a few blocks from each other. Although that distribution model enabled the firm to report continued growth, it undermined the franchising system by putting outlets in competition with each other. Adding to pressure on struggling franchisees, the firm required all outlets to buy supplies only from HQ at steeply marked-up prices.
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The cracks in the sugary glaze began to appear in mid-2004. Announcing its first-ever missed quarter and first low as a public company, Krispy Kreme's CEO assigned blame to the growing fad for the low-carb Atkins Diet, an explanation that raised eyebrows among investors."
Trecho retirado de "Pacing for Growth" de Alison Eyring.
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