sexta-feira, setembro 05, 2014

O cliente não tem sempre razão

Algo que pregamos aqui no blogue há anos:
"Don’t be afraid to cut ties with customers or clients who repeatedly make unrealistic demands or who consistently cause stress or friction. Rather than continually sacrificing your time, dignity and emotional health, focus your efforts on actively pursuing new customers or clients who respect your time and boundaries.
...
Look at the bigger picture when dealing with consistently unreasonable customers or clients. Look at what’s really important, and ask yourself if repeatedly attempting to please an unpleaseable customer is really the best business decision." 
Trecho retirado de "No, The Customer Is Not Always Right"

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