terça-feira, setembro 30, 2014

"Lovaglia’s Law"

Há anos conheci a "Lovaglia’s Law":
"The more important the outcome of a decision, the more people will resist using evidence to make it."
Foi dela que me recordei ao ler este trecho de Dave Gray:
"The more important the decision, the less informed the decision-maker will be.
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The more important a decision, the higher it will typically be escalated in an organization. The higher it goes, the more it will be removed and abstracted from the actual situation and the problem that needs solving. This means decisions are escalated to people who know less and less about what’s actually going on."

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