sábado, dezembro 05, 2015

O cliente está sempre errado

Com uma ponta de ironia:
"The last mistake Customers make is that they don’t vote with their feet.. Because the company that is supposed to serve them, does not seem to care enough about their Customers being wrong.. Not enough to help them be right..

Maybe the best way to serve your Customers is to acknowledge they’re wrong, and make it your mission to help them get it right.."
Trecho retirado de "The Customer Is Always Wrong"

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